News : eLoyalty Continues Investment in Cloud With Enhanced Offering
Denver, Jan. 28, 2016 -- eLoyalty, part of TeleTech Technology, has released an enhanced version of its Cisco Powered Contact Center as a Service (CCaaS) Cloud offering. The latest enhancements illustrate how eLoyalty continues to invest in its cloud technology by integrating more customer journey components and channels into each new version.
eLoyalty's Cloud solution provides enhanced business intelligence allowing for better business decisions and optimizing contact center agent performance.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Posted by Laura Collins, Editorial Management
Today's Tip of the Day - Assisted Transfers
More Editorial From TTEC
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1982, TTEC partners with business leadership across marketing, sales and customer care to design and deliver a simple, more human customer experience across every interaction channel. The Company's 49,500 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.
Published: Tuesday, February 2, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any locati...
Dialogic is a provider of technologies based on open standards such as host media processing and other multimedia products that enable its customers and partners to deliver mobile, video, IP, and TDM ...
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected custom...