News : eLoyalty Continues Investment in Cloud With Enhanced Offering
Denver, Jan. 28, 2016 -- eLoyalty, part of TeleTech Technology, has released an enhanced version of its Cisco Powered Contact Center as a Service (CCaaS) Cloud offering. The latest enhancements illustrate how eLoyalty continues to invest in its cloud technology by integrating more customer journey components and channels into each new version.
eLoyalty's Cloud solution provides enhanced business intelligence allowing for better business decisions and optimizing contact center agent performance.
Posted by Laura Collins, Editorial Management
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TeleTech is a geographically diverse global providers of technology-enabled business process outsourcing solutions. TeleTech and its subsidiaries have a 28-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base.
Published: Tuesday, February 2, 2016