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News : eLoyalty Launches Its Customer Experience Technology Solution
Denver, July 16, 2014 -- TeleTech Holdings, Inc. announces that eLoyalty , part of its customer technology services division, is packaging its omnichannel customer experience cloud technology solution as a white label offering. With expertise and an understanding of what it takes to meet the needs of both today's customers and the businesses that serve them, eLoyalty has developed infrastructure that powers seamless interactions across every channel. With today's announcement, eLoyalty is making its solution readily available to select partners across a range of industries. The white label offering can be delivered through a private, hybrid or public cloud.
"As customer centricity becomes increasingly vital in order to grow revenue and cultivate brand loyalty, companies across a range of markets are realizing the importance of delivering a seamless customer experience across every interaction channel," said Ryan Swanger, senior vice president of eLoyalty.
Posted by Veronica Silva Cusi, news correspondent
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TeleTech is a geographically diverse global providers of technology-enabled business process outsourcing solutions. TeleTech and its subsidiaries have a 28-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base.
Published: Thursday, July 17, 2014