News : eLoyalty Recognized as a Major Player in IDC MarketScape
Denver, CO, USA, April 7, 2016 -- eLoyalty, part of TeleTech Technology, has been named as a Major Player in the IDC MarketScape: Worldwide Hosted and Cloud Contact Center 2016 Vendor Assessment. The study includes analysis of nine worldwide vendors selling hosted and cloud-based contact center services to end users and service providers.
"We're honored to have eLoyalty named as a Major Player in the IDC MarketScape: Worldwide Hosted and Cloud Contact Center 2016 Vendor Assessment," said Steve Pollema, senior vice president, TeleTech Technology. "This recognition exemplifies our success in delivering transformational customer engagement solutions to our clients in the rapidly evolving and complex cloud contact center services world."
Posted by Veronica Silva Cusi, news correspondent
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TeleTech is a geographically diverse global providers of technology-enabled business process outsourcing solutions. TeleTech and its subsidiaries have a 28-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base.
IDC is a provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets.
Published: Friday, April 8, 2016