News : eLoyalty Recognized by Cisco as Cloud Contact Center Partner of the Year
Denver, CO, USA, Nov. 9, 2015 -- eLoyalty, part of TeleTech Technology, announced the company has been recognized by Cisco as their Cloud Contact Center Partner of the Year, Americas for the second year in a row. eLoyalty was also named Contact Center Partner of the Year in the East and West regions. The awards were presented at the 2015 Cisco Americas Customer Collaboration Sales Summit in New Orleans.
eLoyalty was honored as Cloud Contact Center Partner of the Year, Americas and the top Contact Center Partner in the East and West based on driving the most contact center sales volume for Cisco than any other U.S. partner overall and in both territories. In addition to driving sales volume, Cisco cited eLoyalty's most valuable differentiation as the ability to create unique customer experiences and to deliver business outcomes.
"It is an honor to be recognized by Cisco for our achievements in cloud contact center technology and the value we bring to our clients," said Steve Pollema, senior vice president, TeleTech Technology. "The recognition as Cloud Contact Center Partner for the Americas and Contact Center Partner of the Year in the East and West is a reflection of our shared mutual success with Cisco in delivering meaningful technology solutions. Even more rewarding is Cisco's acknowledgement that driving our success is our ability to create unique customer experiences."
Posted by Veronica Silva Cusi, news correspondent
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eLoyalty is a management consulting, systems integration, and managed services company focused on optimizing customer interactions. eLoyalty’s broad range of enterprise Customer Relationship Management (CRM) related services include: Solutions to increase contact center efficiency and effectiveness, Self service effectiveness, Cross-sell/up-sell, Increasing quote-to-close, Database marketing, and Effective application of business rules.
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Tuesday, November 10, 2015