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News : eLoyalty Recognized by Cisco as Authorized Technology Provider in Canada
Denver, Feb. 11, 2014 -- eLoyalty, a part of TeleTech' s Customer Technology Services division, announces that it has achieved the Unified Contact Center Enterprise Satellite Authorized Technology Provider (ATP) status from Cisco.
This designation recognizes eLoyalty as having fulfilled the training requirements and program prerequisites to sell, deploy and support Cisco Unified Contact Center solutions targeted to the high-end enterprise contact center marketplace.
"Many of our Global 1000 clients have been engaged in the Canadian market for years, becoming Cisco ATP in Canada uniquely qualifies eLoyalty to deliver transformational technology solutions for current and prospective clients," said Steve Pollema, eLoyalty president. "We are focused on delivering the best-in-class technology and customer experience services to our clients with innovative unified contact center enterprise solutions."
To qualify for Cisco Unified Contact Center ATP status, eLoyalty had to meet a number of requirements, from achieving the Cisco Advanced Unified Communications Specialization to maintaining high levels of customer satisfaction. Channel partners must have staff that can fulfill specific job responsibilities. Partners are also required to build a lab for development and customer-fault replication. The lab must contain current, upgraded and maintained Cisco Unified CCE solutions, each configured for real world testing to simulate actual end-user conditions.
The Cisco Authorized Technology Provider (ATP) Program is part of Cisco's go-to-market strategy for emerging technologies. The program helps Cisco to define the knowledge, skills and services that channel partners need to successfully sell, deploy and support an emerging technology. As the market changes, an ATP may be discontinued or evolve into a Cisco specialization.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Understand Your Business
More Editorial From Teletech
TeleTech is a geographically diverse global providers of technology-enabled business process outsourcing solutions. TeleTech and its subsidiaries have a 28-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base.
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Friday, February 14, 2014