News : eLoyalty Recognized by Cisco for Excellence in Customer Satisfaction
Denver, March 5, 2014 -- eLoyalty, a part of TeleTech' s Customer Technology Services division, announces that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes eLoyalty for delivering outstanding customer service to customers in the United States.
"We are honored to receive Cisco's Customer Satisfaction Excellence Award for the seventh year in a row. As a certified Cisco Gold partner, eLoyalty, takes great pride in providing best-in-class cloud and on-premise contact center solutions to our clients," said Steve Pollema, President and General Manager of eLoyalty, part of TeleTech's technology division. "This award symbolizes our team's hard work and dedication to provide transformational customer engagement solutions for our clients."
Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner's pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.
Posted by Veronica Silva Cusi, news correspondent
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TeleTech is a geographically diverse global providers of technology-enabled business process outsourcing solutions. TeleTech and its subsidiaries have a 28-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base.
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Monday, March 10, 2014