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News : eLoyalty's Cloud Platform Achieves PCI and HIPAA Compliance Cloud Customer
Denver, July 9, 2014 -- TELETECH Holdings, Inc., announces that eLoyalty, part of its customer technology services division, has received its Payment Card Industry (PCI) and Health Insurance Portability and Accountability Act (HIPAA) compliance for its cloud platform. These recognitions signify that eLoyalty addresses the most strict and sensitive industry regulatory requirements by keeping data and systems fully protected within its data centers. Additionally, as eLoyalty continues to expand its services within the healthcare vertical, it can now offer industry leaders a multi-channel customer experience solution that meets all requirements outlined by HIPAA's rigorous security standards.
"Cloud computing is an increasingly attractive option for powering a seamless customer experience, yet we recognize the concerns it generates for security-conscious businesses, in particular for those working with sensitive healthcare information," said Eric Quitugua, information security officer, eLoyalty. "With our PCI and HIPAA compliance, these businesses can leverage the robust capabilities of our cloud platform, while trusting that customer data is protected with state of the art security."
"We're dedicated to delivering holistic and transformational customer experience solutions that serve a variety of businesses and industries," said Steve Pollema, eLoyalty president and senior vice president, customer technology, TeleTech. "Ensuring the security of our client's data, as well as their customer's data, is of utmost importance to us, as evident by our pursuit of these two security standards."
Posted by Veronica Silva Cusi, news correspondent
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TeleTech is a geographically diverse global providers of technology-enabled business process outsourcing solutions. TeleTech and its subsidiaries have a 28-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base.
Published: Thursday, July 10, 2014