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News : Eltropy Partners with Tyfone to Create a Unified Digital Communications Platform for Community FIs

#contactcenterworld

Milpitas, CA and Portland, OR, USA, Nov. 22, 2022 -- Eltropy, a digital communications platform for community financial institutions (CFIs), announced a partnership with digital banking provider Tyfone that allows their mutual community bank and credit union clients to communicate with members more quickly and effectively.

Through the partnership, community bank and credit union clients can deliver a better accountholder experience within the Tyfone nFinia™ digital banking platform for mobile devices, browsers, voice assistants, and wearables, leveraging Eltropy’s enterprise-wide Text, Secure Chat, Voice, Video, and co-browsing capabilities. Eltropy’s AI-powered digital engine enables greater communication access to CFIs, delivering more effective enterprise-wide communications in a secure and compliant way to improve the experience for everyone.

"One of our primary goals is to strengthen our communication integrations with leading vendors across the industry, and for that reason we’re honored to be partnering with Tyfone and its ultra-modern enterprise solution," said Jason Smith, Vice President of Strategic Partnerships at Eltropy. "Eltropy’s platform has become mission-critical to CFIs. By combining it with Tyfone’s customizable platform, we’re now providing enterprise-wide communication access in a way that customers and members expect and that community banks and credit unions are clamoring for."

"We’re proud to align ourselves with best-in-class organizations and are looking forward to a long partnership with Eltropy," said Josh DeTar, Vice President of Sales and Marketing at Tyfone. "The Eltropy solution will definitely help our clients in their quest for a seamless, frictionless user experience."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.einnews.com


About Eltropy:
Eltropy enables financial institutions to engage in a secure and compliant way digitally. Using our award-winning Digital Communications Platform, community financial institutions can communicate, automate and use intelligence to improve operations, engagement and productivity. Community banks and Credit Unions use Eltropy to communicate with consumers via Text, Video, Secure Chat, co-browsing, screen sharing, and chatbot technology — all integrated into a single platform bolstered by proprietary AI, skill-based routing, and other contact center capabilities.
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Today's Tip of the Day - Workforce Management Solutions

Read today's tip or listen to it on podcast.

Published: Wednesday, November 23, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Knowledge Management

 
1.) 
168Solution

Contact Center Innovation Channel and Digital Transformation Enabler
Providing Research, Training and Consulting related to Customer Experience Delivery, support Project Management by Unit or Corporate.
Have the ability to conduct research for specific needs.
Having deep knowledge on the Digital Interaction/Contact Center / Omni Channel / CRM various Stakeholder and Emergency Response ecosystem in Indonesia.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers.

3.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.

4.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

5.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.

6.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.
 

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