Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : Embraer Prepares for Legacy 500 Customer Support
May 20, 2014 -- Embraer Executive Jet’s Customer Support & Services (CS&S) division is getting into high gear to be ready for the Legacy 500 to enter service around mid-year.
"Four support centers are making preparations in Europe [and the Middle East],"said CS&S vice president Edson Carlos Mallaco.
One is an Embraer-owned facility at Paris Le Bourget Airport, and the other three are authorized service centers run by Inflite (London Stansted), Nayak (Cologne) and ExecuJet (Dubai).
The Brazilian airframer’s new Sorocaba service center opened March 27, near São Paulo, will be able to also support the new Legacy. This 215,278-sq-ft facility has involved an investment and includes maintenance, repair and overhaul capability, extensive hangar space and FBO facilities.
As Embraer’s fleet continues to grow, the OEM is laying plans to increase support capability in countries such as Japan, China and Russia. Mallaco said the company is already developing plans for a support center in Japan, while in Russia it is partnered with service provider Jet Aviation. In China, Embraer CS&S has its own center in Beijing and an MRO partner in Hong Kong, mainly for the Lineage 1000. With the new Legacy 450 and 500 models set to enter service, this network is about to get much busier.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Understand Your Business
More Editorial From Embraer Executive Jet
About Embraer Executive Jet:
Embraer Executive Jets is a private aircraft manufacturer, designing jets for business and private use, ranging from entry level, light and midlight jets to midsize, supermidsize, large, and ultra-large aircraft.
Published: Friday, May 23, 2014