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News : Embratel Supplies Voice Services to Flex Contact Center
Jan 28, 2014 -- Brazilian operator Embratel has signed an agreement with Flex Contact Center to supply voice services via the 0800 Intelligent service. With the support of Embratel, the company will have high-quality connections and good rates of call forwarding.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Benchmark Versus Best Agents
More Editorial From Embratel
Embratel is a major Brazilian telecommunications company headquartered in Rio de Janeiro. The company was the long distance arm of Telebras until it was bought by the U.S. company MCI Communications for 2.65 billion reais during the 1998 break-up of Telebras. However, MCI Communications went bankrupt in 2003. Since 2003, it is owned by América Móvil, the Mexican telecommunications giant.
About Flex Contact Center:
The Flex Contact Center, headquartered in Florianópolis, started operating in July 2009 and was built within modern concepts of technology, processes and people management. Specialties: Call Center Solutions, BPO Service
Published: Thursday, January 30, 2014