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How To Enter the 2020 Members' Choice Awards - For Vendors




News : Emcien and Helix Forge Partnership

#contactcenterworld, @helixbusolution

Atlanta, GA and Memphis, TN, USA, July, 2017 -- Emcien(R) and Helix Business Solutions announced a  collaboration that combines the strengths of each company to help contact and customer service centers turn the data they collect into immediate, continuous value. Helix brings contact center, customer experience, and Oracle Service Cloud technology expertise to the partnership. Emcien contributes EmcienPatterns™, Emcien’s new data analytics software that provides practical tasks to improve outcomes, solving the last mile of analytics for businesses everywhere.

"Today’s modern call center collects an immense amount of valuable customer data, but rarely are companies able to leverage this data to improve business outcomes and provide improved customer service," said Travis Cottom, Helix’s vice president of business development and solutions. "Everyday, Helix helps over 800 of the world’s top brands provide excellence in customer service. With Emcien, we’re excited for the potential to enable our customers with answers to questions like ‘what’s going to happen, why and what can we do about it.’"

"We are incredibly proud to be working with Helix, a trusted contact center partner that has won awards for helping companies create extraordinary, brand-defining customer experiences with Oracle Service Cloud. They know what businesses need and are experts at leveraging new technologies like EmcienPatterns to develop immediate results and long-term gains for clients," said Andy Bashkin, Emcien’s vice president of sales. "EmcienPatterns is helping businesses of all stripes realize maximum value from data by reducing customer churn, increasing revenue, reducing cost to serve, and more. By collaborating with Helix, we can help contact centers quickly transform how they improve outcomes with this breakthrough new analytics technology."

#contactcenterworld, @helixbusolution

Posted by Veronica Silva Cusi, news correspondent

About Helix Business Solutions:
Company LogoOur founders implemented Oracle Service Cloud and Field Service as CIO’s, Managers, and Operators prior to launching Helix. We started as customers. Leveraging over 500 successful Service Cloud engagements, Helix’s team of U.S. based Xperts are ready to create world-class customer experiences using Oracle Field Service Cloud and Oracle Service Cloud. At the core of Helix is our passion for “Doing what is right for the customer.” This drives every aspect of our business. Helix has employees across the U.S. with offices in Memphis, Tennessee, Bozeman, Montana and Dillon, Montana.
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Today's Tip of the Day - Shorten Your Recruitment Process

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Published: Friday, July 28, 2017

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2020 Buyers Guide Customer Relationship Management


Zoho CRM Suite
Zoho CRM is a world leading cloud based customer relationship management suite covering all CRM functionalities a modern company needs :
- Multi Channel Lead Management
- Sales Force Automation
- Quotation & Order Management
- Full 'Lead to Order' process
- After Sales Services
- Social Media Management
- Mass E-mailing & Marketing Automation

& several other capabilities

eGain Corporation

eGain Solve™
eGain Solve™ is the industry’s leading cloud solution for omnichannel customer service and engagement. As the industry’s only unified customer engagement and knowledge management software suite, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. The suite consists of modular, best-of-breed applications built on a unique customer engagement hub platform, eGain CEH™ Platform, that combines 360-degree customer context, intelligent process guidance, and actionable knowledge to enhance every customer interaction. The web-services-based architecture of the platform enables rapid innovation and extension of customer engagement capabilities.

MFE International

Creatio(formerly bpm'online) Process-driven unified CRM
Unified Marketing, Sales, Service CRM built on a business process management (BPM) platform. Award winning CRM .Recognised by Gartner, Forrester, OVUM, Nucleus research as leading marketing automation, sales automation, customer engagement, business process automation and dynamic case management software.
A new process-driven CRM and not the traditional CRM type.
PH: 96386615


A complete contact centre technology offering including a flexible and highly configurable CRM solution which can be multi-tenanted, relational and visually configured. CRM entities are fully embedded in a sophisticated dynamic call scripting drag & drop solution which allows for complex process flows and integration to external systems for the delivery of an integrated intelligent agent desktop solution. The solution can be integrated to telephony for both inbound and outbound using the Noetica Voice Platform which is a fully featured contact centre telephony platform.
PH: +44 345 0181 070


Trendzact CRM
Trendzact’s CRM case management platform specializes in contact engagement centers with complex workflows or integrations. Our features, full customization, scalability, native on-demand AI and flat-fee pricing sets us apart from the competition.
PH: 3854343250
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