Atlanta, GA and Memphis, TN, USA, July, 2017 -- Emcien(R) and Helix Business Solutions announced a collaboration that combines the strengths of each company to help contact and customer service centers turn the data they collect into immediate, continuous value. Helix brings contact center, customer experience, and Oracle Service Cloud technology expertise to the partnership. Emcien contributes EmcienPatterns™, Emcien’s new data analytics software that provides practical tasks to improve outcomes, solving the last mile of analytics for businesses everywhere.
"Today’s modern call center collects an immense amount of valuable customer data, but rarely are companies able to leverage this data to improve business outcomes and provide improved customer service," said Travis Cottom, Helix’s vice president of business development and solutions. "Everyday, Helix helps over 800 of the world’s top brands provide excellence in customer service. With Emcien, we’re excited for the potential to enable our customers with answers to questions like ‘what’s going to happen, why and what can we do about it.’"
"We are incredibly proud to be working with Helix, a trusted contact center partner that has won awards for helping companies create extraordinary, brand-defining customer experiences with Oracle Service Cloud. They know what businesses need and are experts at leveraging new technologies like EmcienPatterns to develop immediate results and long-term gains for clients," said Andy Bashkin, Emcien’s vice president of sales. "EmcienPatterns is helping businesses of all stripes realize maximum value from data by reducing customer churn, increasing revenue, reducing cost to serve, and more. By collaborating with Helix, we can help contact centers quickly transform how they improve outcomes with this breakthrough new analytics technology."
Posted by Veronica Silva Cusi, news correspondent
About Helix Business Solutions:
Our founders implemented Oracle Service Cloud and Field Service as CIO’s, Managers, and Operators prior to launching Helix. We started as customers. Leveraging over 500 successful Service Cloud engagements, Helix’s team of U.S. based Xperts are ready to create world-class customer experiences using Oracle Field Service Cloud and Oracle Service Cloud. At the core of Helix is our passion for “Doing what is right for the customer.” This drives every aspect of our business. Helix has employees across the U.S. with offices in Memphis, Tennessee, Bozeman, Montana and Dillon, Montana.
Published: Friday, July 28, 2017
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