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News : EME Invests in Myanmar’s BPO Company Lan Thit Masterpiece

#contactcenterworld

Naypyidaw, Myanmar, March, 2019 -- EME Myanmar, a recently launched early-stage VC fund, has invested an undisclosed amount in local call centre company Lan Thit Masterpiece Limited (LML) — its fourth since launch in November last year.

EME will help LML with general market awareness and economic analysis, so that the BPO company knows which industries to target for potential clients. In addition, the VC firm will help oversee the sales process, providing connections to international business and potential clients.

Started in May 2018 by Hpauje Kai Hkawng (CEO), LML offers a range of outsourcing services, including inbound and outbound customer service, sales, data entry and ground marketing. Additionally, it offers market research, customer surveys, ground marketing, and social media management.

According to Hkawng, it can be difficult for companies to build good customer service teams in-house, and knowledge is often lost when employees leave the company. "By using LML, companies can focus solely on their main business, without worrying about customer service. As a specialist in customer service, LML knows customers’ requirements better, listens effectively and can analyse the customer trend based on customers’ feedback."

"The time is right for a new call centre in Myanmar. Companies are spending more on customer support as competition heats up, and consumers want better service. While hiring entry-level staff to handle customer service is cheap, LML offers a robust solution that saves money over the long term through better reporting, reduced overheads and fewer complaints," said EME’s Investment Director Hitoshi.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://sg.news.yahoo.com


Today's Tip of the Day - Security Procedures

Read today's tip or listen to it on podcast.

Published: Thursday, March 14, 2019

Printer Friendly Version Printer friendly version

2020 Buyers Guide Payment Services

 
1.) 
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CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)
PH: 01442 458300
 

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