News : Emergency Call Center Passes Inspection
Clermont County, OH, USA, July 1, 2015 -- Clermont County’s Bauer Road Communications Tower passed an inspection on June 24 after a fire inspector found multiple violations when the radio system went dead on June 12.
The system went dead for 20 minutes because the temperature in the equipment room rose to 148 degrees after the air conditioning units failed.
When Central Joint Fire-EMS District Chief Kevin Riley brought fans to the equipment room in case of another heat related emergency, he found multiple fire code violations.
By June 24, when the tower underwent an inspection by Assistant Fire Chief Roy Short, all violations were remedied, according to a press release from the county.
"All of the violations have been corrected in the Bauer Tower," Riley said.
The county removed all paper and cardboard items and anything blocking exits, removed multiplug adapters, replaced emergency lighting, fixed cabinet ventilation, posted address signs outside the tower and installed permanent electrical wiring and removed extension cords, according to the release.
The untidiness and temporary wiring were due to the county transitioning to a new Motorola system.
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices.
The old and new systems were running simultaneously for awhile and some of the hardwiring had not been completed yet, said Kathleen Williams, county communications coordinator.
The Clermont County Commissioners approved the purchase of a Motorola MOSCAD monitoring system.
The monitoring system will alert staff if another temperature swing happens in the future, along with other circumstances, said Williams.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Recruit By Phone
More Editorial From Clermont County Communication Center
Published: Friday, July 3, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, an...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...