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News : Emergency in Italy: Who to Call and What to Say

#contactcenterworld

Rome, Italy, Aug 26, 2019 -- Just in case you have an emergency in Italy, here are the numbers to call and some of the phrases you might need to say.

You can report anything on 112, the single European emergency number, whose operators will direct you to the relevant services.

But knowing the direct number to call could get you a faster response in a situation where time is critical. Here are the main phone numbers you'll need to report an emergency in Italy.

What is Italy's equivalent of 999 or 911?

Within Italy, the general number for all emergencies – the equivalent of 999 in the UK or 911 in the US – is 113.

This nationwide number connects you to the state police (Polizia di Stato), the civil police force that will assist you not only if you're reporting a crime but for any other kind of emergency too.


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They'll probably ask you the following questions:

What is your emergency? – Qual è la sua emergenza?
What happened? – Cosa è successo?
Can you give me the address/the coordinates? – Può darmi l’indirizzo/le coordinate?

Who should you call about a fire?

To reach the fire service (Vigili del Fuoco), dial 115.

Be aware that firefighters (pompieri) in Italy don't just put out fires: they also lead searches, rescues and other first-response operations, so you can also call them to report anyone in need of immediate assistance – for instance, someone trapped in a flood or missing while hiking.

Who should you call for an ambulance?

To report a medical emergency (emergenza sanitaria), call 118.

They'll ask you to describe the circumstances and, depending on the gravity of the situation, assign a colour code:

White (bianco): non-critical;
Green (verde): non-urgent;
Yellow (giallo): critical/urgent;
Red (rosso): emergency.

They'll then dispatch the appropriate assistance to provide treatment at the scene and/or take you to the nearest hospital.

Who should you call about an emergency at sea?

Italy's coast guard (Guardia Costiera) can be reached at 1530.

The service handles search-and-rescue operations at sea, as well as assisting vessels in distress and protecting safety at ports and on beaches.

Who should you call about financial crimes?

To report suspected smuggling, counterfeiting, tax fraud, illegal employment or other economic crimes, call Italy's finance police (Guardia di Finanza) on 117.

Example: think you've been ripped off by a restaurant that doesn't display its prices and is refusing to give you a receipt for a sky-high charge? Threaten to denunciare them to these guys.

Who should you call for roadside assistance?

To request help on the road (soccorso stradale), dial 803 116 from an Italian phone or 800 116 800 from a foreign mobile.

You can also use one of the SOS phones located roughly every two kilometres along Italian motorways (press the button marked with a spanner for mechanical assistance, the red cross for medical aid).

You'll be connected to the Automobile Club d'Italia (ACI), the national motorists' organization, which provides breakdown assistance to any driver for a fee or free of charge to its members.

To report any other road emergency, such as an animal abandoned by the motorway, call 112 or 113 and ask for the Polizia Stradale, the unit in charge of policing Italy's roads.

For traffic information, call 1518.

Who should you call to report a child in danger?

Italy has a dedicated helpline for risks to children and adolescents (emergenza infanzia): to request help for yourself or someone else, dial 114.

You can also reach the service by chat, SMS, WhatsApp, email or by downloading its app: see 114.it for more details.

Who should you call about domestic abuse or stalking?

Report family violence or harassment via the free emergency helpline 1522.

Assistance is available 24/7 in Italian, English, Spanish, French or Arabic, including by online chat.

Who should you call to report a gas leak?

If you smell gas or notice other signs of a leak (fuga di gas), alert gas company Italgas via the 24/7 helpline 800 900 999.

They'll send an emergency technician to check for leaks, free of charge.

Who should you call about a forest fire?

As well as alerting the fire service, you can report wildfires directly to the Carabinieri's forestry and environment unit on 1515.

It's also the service to call about poaching, illegal construction, endangering protected species or any other offences against Italy's environment.

If in doubt...

If you're not sure who to speak to, call 112. You'll be connected to the Universal European Emergency Services, who can direct you to the correct line.

The number is available free of charge everywhere in the EU from all phones, including mobiles, and you can call it even without credit or a valid SIM card. Assistance is available in multiple languages, including English.

You can also download an associated app, Where Are U, which automatically transmits your location from your smartphone to 112 operators; however, it only functions in certain regions of Italy

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.thelocal.it


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Today's Tip of the Day - Do Your Agents Have All The Right Tools?

Read today's tip or listen to it on podcast.

Published: Wednesday, August 28, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Inbound Call Handling Services

 
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2Ring

2Ring Gadgets for Cisco Finesse
2Ring Gadgets for Cisco Finesse, offered in three bundles (standard, enhanced, premium), empowers supervisors and enables agents to become more efficient.

Supervisors are able to handle everyday tasks on their own from within Cisco Finesse: reskill agents, view detailed information about agents and customer interactions in real-time, receive alerts about important call center events (RONA, Calls in Queue, ..), send messages to agents, or even change wallboards on the fly. Be flexible to provide help when needed.

Agents gain all the features that they need to serve customers faster - repetitive tasks are automated, alerts about important call center events pop-up on top of all the appli...
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Branches
Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.

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Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

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Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

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We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.

Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.

Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
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Jointly International Inc.

Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:

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* Helpdesk
* Virtual Assistant/Receptionist
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* Lead Generation
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Contact Center Outsourcing
By catering valuable, usable and enjoyable customer service, businesses can increase their CSAT Score and Customer Retention Rate. We help organizations to provide quality customer service through varied channels like email, phone and live chat. Ensuring quality after-sales support is our USP and we rely on proven approaches to ensure quality customer service.

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SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
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VADS Inbound Contact Center
VADS Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself. A team of professional script writers is available to help you script a greeting and experience programmers will set up a time and money saving program. Our unique approach to call center services is client-focused, and takes each project’s unique needs into account to our client’s satisfaction. We offer solution as part of our service to keep you in touch with your client and drive sales.

- Customer Service
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Technosys IT Management Bpo, the business process Outsourcing, gives end-to-end transformative administrations for its customers over the globe. The organization's coordinated IT and BPO arrangements approach empowers it to open business esteem crosswise over ventures and administration lines, and address business challenges for its customers. Using inventive business perfection structures, progressing profitability changes, process reengineering, mechanization, and front line innovation stages, Technosys IT Management empowers its customers to accomplish their cost diminishment goals, enhance process efficiencies, upgrade viability, and convey unrivaled client encounter

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Any part of your business operations that requires constant end-customer facing task is an essential part of your business.

This task requires a good customer experience results for every customer interaction. Our extensive experience in handling Front Office related tasks can help you focus on your core business while being cost-efficient at the same time.
 

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