News : Emergency Line to be Outsourced
Nov 6, 2014 -- Police plan to outsource their 191 emergency call centre to a private company to tackle communication glitches.
National police chief Pol Gen Somyot Pumpunmuang said callers have complained their calls to 191 have either been left unanswered or diverted to officers who were not responsible for their concerns.
Police officers will supervise the firm’s staff in the early stages, Pol Gen Somyot said. The move would also give police time to perform other duties, he said.
The police earlier said the 191 line gets many hoax calls a day.
Those hoax calls include people making false complaints, callers who say nothing, big groups of callers who laugh and say nothing, callers who play music, people who tell personal stories or use rude words, and even girls and transvestites asking police for sex.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Running Multiple Contact Centers
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Published: Friday, November 7, 2014