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News : Emergency Numbers Put to the Test, Who Answered and Who Did Not?

#contactcenterworld

Ballito, South Africa, Dec 11, 2019 -- Trying to figure out the best number to dial in a crisis is no easy task.

In the event of an emergency or any other traumatic situation, the last thing you need is to worry about is a call failure or trying to remember the conditions of various response numbers.

In an emergency in the US you dial 911, in the UK 999, in Europe 112. It’s a free call from any landline or mobile phone.

The operators then direct the caller to the best emergency service available.

However, the situation locally is confusing, to put it mildly. With so many emergency numbers to choose from and simply a lack of co-ordination between the various services, the choices become tricky when you are facing a life-threatening situation.

The government lists 20 different important contact numbers on its website that it advises you to keep on your fridge or next to the telephone in case of an emergency.

Why are there are so many different emergency numbers?

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What happens if you are in a dire situation and call the wrong number?

And why is calling 10111, arguably the most well-known emergency number, not free from a cellphone?

While dialing an emergency number should be a quick and clear process this is not the case with our local numbers.

The Courier decided to put some of these emergency numbers to the test, to figure out exactly who to call when the worst happens.

Ballito UIP emergency number: 086 111 1588.

This number passed our test.

It was answered after three rings and the operator was efficient and helpful.

He told us they respond specifically to security-related emergencies in the UIP’s precinct which covers Ballito Business Park and surrounding commercial properties, Ballito Drive, Compensation Road, the boardwalk and adjacent beach.

The operator said they will send their emergency services vehicle should the situation require it.

The number operates 24 hours and is specifically for security-related issues.

Umhlali SAPS: 032-947 9900.

The number was answered after two rings.

However, this is a switchboard number so we were transferred to another line where the officer on the other side was able to assist us.

Be advised that due to a critical shortage of police vehicles they may not able to send someone to attend to your emergency immediately.

KDM Fire and Emergency Services: 032 946 2711/3188

This number was a hit and miss.

It was busy no matter how often it was dialed over a course of several days.

But we got lucky on one of the days where it was answered by a friendly and efficient operator.

If only that was the case in all of our attempts.

The second number took us an automated answering service that informed us this was an after-hours number.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://northcoastcourier.co.za


About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Today's Tip of the Day - Listen

Read today's tip or listen to it on podcast.

Published: Thursday, December 12, 2019

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2021 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

3.) 
Connectica Solutions, LLC

PBX On The Cloud
We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates.
We specialize in the US and Latin American market.

4.) 
DiRAD Technologies

AI Powered Contact Center Provider, AI Chat & Voicebot, Enterprise Telephony
Take advantage of the latest customer service innovations with Contact Center, Virtual Assistant, and Interactive Voice solutions for accessible, 24×7 services across multiple channels.

5.) 
Layer One Technologies

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.

6.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions

7.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)

8.) 
Nuxiba Technologies

CenterWare
Build a strong business presence and improve customer relationships!

Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics.

Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more!

Schedule a live demo or request a quote today!

9.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.

10.) 
The Phone Number Testing Company

Phone Number Testing and Validation
Bulk testing and validation of UK Landline and mobile numbers, with a growing list of other coutries where we can test.

If you own a large customer or business prospect sales database, our service helps you to quickly and accurately cleanse all the dead records, by identifying all the dead phone numbers.

We offer a free no obligation test trial
 

About us - in 60 seconds!

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