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News : Emergency Numbers Put to the Test, Who Answered and Who Did Not?

#contactcenterworld

Ballito, South Africa, Dec 11, 2019 -- Trying to figure out the best number to dial in a crisis is no easy task.

In the event of an emergency or any other traumatic situation, the last thing you need is to worry about is a call failure or trying to remember the conditions of various response numbers.

In an emergency in the US you dial 911, in the UK 999, in Europe 112. It’s a free call from any landline or mobile phone.

The operators then direct the caller to the best emergency service available.

However, the situation locally is confusing, to put it mildly. With so many emergency numbers to choose from and simply a lack of co-ordination between the various services, the choices become tricky when you are facing a life-threatening situation.

The government lists 20 different important contact numbers on its website that it advises you to keep on your fridge or next to the telephone in case of an emergency.

Why are there are so many different emergency numbers?

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What happens if you are in a dire situation and call the wrong number?

And why is calling 10111, arguably the most well-known emergency number, not free from a cellphone?

While dialing an emergency number should be a quick and clear process this is not the case with our local numbers.

The Courier decided to put some of these emergency numbers to the test, to figure out exactly who to call when the worst happens.

Ballito UIP emergency number: 086 111 1588.

This number passed our test.

It was answered after three rings and the operator was efficient and helpful.

He told us they respond specifically to security-related emergencies in the UIP’s precinct which covers Ballito Business Park and surrounding commercial properties, Ballito Drive, Compensation Road, the boardwalk and adjacent beach.

The operator said they will send their emergency services vehicle should the situation require it.

The number operates 24 hours and is specifically for security-related issues.

Umhlali SAPS: 032-947 9900.

The number was answered after two rings.

However, this is a switchboard number so we were transferred to another line where the officer on the other side was able to assist us.

Be advised that due to a critical shortage of police vehicles they may not able to send someone to attend to your emergency immediately.

KDM Fire and Emergency Services: 032 946 2711/3188

This number was a hit and miss.

It was busy no matter how often it was dialed over a course of several days.

But we got lucky on one of the days where it was answered by a friendly and efficient operator.

If only that was the case in all of our attempts.

The second number took us an automated answering service that informed us this was an after-hours number.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://northcoastcourier.co.za


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Today's Tip of the Day - 5 MORE Ways To Demotivate Staff

Read today's tip or listen to it on podcast.

Published: Thursday, December 12, 2019

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2020 Buyers Guide Dialer Solutions

 
1.) 
Acqueon Technologies Inc.

Acqueon's AI-driven conversational engagement software enables sales, marketing and service organizations to engage in emotionally connected dialogs with customers via their channel of choice for significantly improved results. The Acqueon suite adds multichannel campaign management, contact center analytics, desktop, and CRM connectors for your contact center software of choice, including Amazon Connect, Cisco, Nice inContact, and Twilio. Acqueon conversational engagement software leverages the Acqueon IQ platform to aggregate data from the various applications, assemble rich customer contexts, and drive next-best-action using powerful statistical and predictive models.
PH: +1 888-946-6878

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

4.) 
ComSys S.A.

CList for Outbound Campaigns Management
CList by Comsys is an application that helps contact centers enhance the performance of their outbound campaigns. It accomplishes that by enabling the planning and execution of sophisticated communication strategies. Additionally, the AI-powered module of CList extends the possibilities of outbound campaigns delivering unprecedented results.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with t...
(read more)
PH: +302109241486

5.) 
contactSPACE

contactSPACE
Dialer software that makes customer contact pain free, so your team aren’t worried about complex technology and can focus on what they do best. Dramatically increase agent productivity using a variety of dialers, combined with AI, leveraging data-driven contact strategies to ensure the right agent is contacting your customers at the right time.

Take control, and ensure your team are on-message by designing the perfect agent interface with a drag-n-drop visual WYSWYG editor.

Rotate CLIDs, and auto-wrap certain calls to ensure maximum agent productivity and performance.
PH: +6188803111

6.) 
CTCOMM

Genesys PureConnect
Genesys PureEngage
Tegsoft

7.) 
Cloud IT Services GmbH

Dialfire
Companies of all sizes rely on the cloud-based call center platform Dialfire and its powerful predictive dialer. Dialfire is ready to use within minutes and easily personalizable. From small ad-hoc to large multi-step campaigns, Dialfire offers high scalability. Adapt customer masks and automate workflows per mouse click. Integrated scripting and APIs ensure a smooth connection with external systems.
PH: +49 351 44529800

8.) 
Megacall

Megadialer
With Megadialer you will get a customized call center software. With the creation of personalized questions, surveys and sales script you will have the information you need from your customers quickly and efficiently. Improve the performance of your agents with a 100% online contact center, real-time analytics and predictive dialer to optimize the time between one call and another.

All rates include:
Instant Call Reports
On-Demand Recording
Call Supervisor
Call Layout after Completion
Your Own Caller ID
Call Monitor
Automatic Re-Calls
Automatic sending of Mails
Incoming Call Management
Real-time Activity Panels
Call Lists for Agents
Different Levels of Administration
PH: +34 952 667 511

9.) 
PhoneBurner

PhoneBurner
Reach more contacts, in less time with PhoneBurner. Powering thousands of client and millions of calls, our cloud-based software eliminate repetitive tasks so agents have up to 4x more live conversations. Unlike other dialers, PhoneBurner delivers 100% delay-free connections with no awkward pause. Conversations start off with promise, not hangups.

- Call 60-80 contacts per hour, per agent
- Instantly leave voicemails
- Send 1-touch emails
- Automate workflows and call logging
- Record and transfer calls
- Access reporting and analytics
- Intelligently distribute leads
- Dial from local Caller IDs
- Get free white-glove onboarding

Scales to any size team with no contracts, no setup fees, and no per minute charges. Start a free trial without a credit card.
PH: 877-588-2292

10.) 
PrimoDialler

Predictive Dialler
A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.

We’ve made it easy to get started, we offer packages to best suit your needs and don't tie you into long term contracts. Don't take our word for it take out a no-commitment free trial!
PH: +441617102740
 

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