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News : Emirates Call Centre to Create 300 Jobs
April 1, 2014 -- Emirates has announced it will open its second customer contact centre in Europe with a 300 seat facility in Budapest this year. Supporting hundreds of local jobs, the contact centre represents an investment by the airline in Hungary.
Europe is a strategically important market for Emirates and this new facility in Budapest will play a critical role in supporting the airline’s growth plans across the continent. In addition to supporting the airline’s European expansion plans the 300 jobs created by this facility will further stimulate Hungary’s strong job market.
"It is an honour for Hungary and proves the success of our foreign economic policy of Opening towards the East, that one of the most significant companies in the United Arab Emirates, our most important trading partner in the Arabic region, has chosen Hungary as the location of their second European Service Centre," said Péter Szijjártó, the State Secretary for Foreign Affairs and External Economic Relations about Emirates’ investment in Hungary.
"We searched extensively across Europe to find the right location for this facility and Budapest ticked all the right boxes for us. The support from the Hungarian Investment and Trade Agency has been incredibly valuable in bringing this project to fruition," said Karen Bell-Wright, Emirates Senior Vice President Retail and Contact Centre.
"Budapest offers us a population base with the right mix of languages and skill sets, as well as strong telecommunications infrastructure. Hungary is an attractive investment location for global business with a supportive and progressive government and we look forward to developing this relationship."
When open, the facility will house reservation services as well as multi-lingual support for the frequent flyer program, Emirates Skywards. The new centre, capable of handling calls and emails in nine languages, will operate in addition to Emirates’ existing contact centres in Dubai, Manchester, Mumbai, New York, Melbourne and Guangzhou.
When open Emirates’ Budapest based contact centre will be linked virtually to the airline’s existing contact centre network, creating a seamless customer experience. Recruitment for the new centre will commence this spring.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Customer Satisfaction
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About Emirates Airlines:
One of the fastest growing airlines in the world. Currently flying to over 100 destinations and have 5 major Call Centers (NYC, Manchester, Melbourne, Dubai and Mumbai). We have more than 1,500 CC staff and an additional 90 retail offices.
Published: Tuesday, April 1, 2014