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News : Emirates NBD Selects AWS to Deploy AI-based Services for Customers

#contactcenterworld, @enbddeals, @awscloud

Dubai, UAE, May 29, 2019 -- Emirates NBD has selected Amazon Web Services (AWS) to use its artificial intelligence (AI) and machine learning services to develop personalised retail customer banking experience.

As part of this effort, Emirates NBD will leverage the machine learning capabilities, data analytics, Internet of Things (IoT), Natural Language Processing (NLP) and other advanced technologies of Amazon.com’s company.

Emirates NBD is working with AWS due to its broad and deep portfolio of cloud services and its high security. The Middle East-based banking group has also selected AWS as its preferred provider for machine learning workloads.

Through this partnership, the banking group will deploy Amazon SageMaker, a machine learning service, to build, train and deploy machine learning models to provide real-time banking experiences to retail customers.


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Emirates NBD senior executive vice-president and retail banking and wealth management group head Suvo Sarkar said: "Our vision is to be the Middle East’s most innovative financial services organization and to achieve this we have chosen to work with the world’s most innovative technology company, Amazon Web Services.

"Emirates NBD and Amazon share common values of innovation and customer centricity and we look forward to leveraging AWS’s technologies and innovation practices to make banking more easy and intuitive for our customers."

The bank will also leverage Amazon Personalize, a machine learning service, to allow the development of individualised recommendations to launch new personalised retail banking applications.

As part of automating the call centre, the service will also use Natural Language Processing technology to interact with customers. To support this work, the bank will use Amazon Polly, a service that uses deep learning technologies, to convert written content into human-like speech in the automated call centre to enhance customer interactions.

The bank is also exploring ways to serve customers at its branches through secure authentication using AWS’s image recognition and IoT solutions.

Amazon Web Services EMEA managing director Andy Isherwood said: "Across every industry, companies are starting to meaningfully use machine learning in their businesses, and AWS offers the broadest and deepest portfolio of machine learning services to help them solve some of their biggest challenges. We are excited to see how these technologies are helping transform the financial services industry in the Middle East and around the world.

"Emirates NBD is one of the most valued and innovative financial institutions in the Middle East, and we look forward to continuing to support them as they embark on a journey to transform how they serve their retail banking customers and build their organization into a bank of the future."

#contactcenterworld, @enbddeals, @awscloud

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.compelo.com/


About Emirates NBD:
Company LogoEmirates NBD, based in Dubai, has more than 100 branches and 600 cash points across the UAE.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

About Amazon Web Services:
Company LogoAmazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these services are Amazon EC2 and Amazon S3.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company Profile Page

Today's Tip of the Day - Do You Divert Calls Between Offices?

Read today's tip or listen to it on podcast.

Published: Thursday, May 30, 2019

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2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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