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News : Emirates NBD to Add Artificial Intelligence Robot ‘Pepper’
Dubai, United Arab Emirates, Sept 19, 2016 -- Emirates NBD is introducing ‘Pepper’, an artificial intelligence robot that will add a new element to customer engagement. Pepper will make his appearance at the bank’s marketing and promotional events in the UAE as well at select Emirates NBD branches in the near future.
Pepper will interact with customers to understand visitation needs and present products and services alternatives in an engaging way, assisted by the bank’s staff. While Pepper will not engage on core banking functions, as the world of artificial intelligence and robots evolves, the bank, a front-runner in digital and mobile banking, has announced that it will continue to engage with these technologies to make banking simpler and more convenient.
Commenting on Pepper, Vikram Krishna, Head of Group Marketing and Customer Experience at Emirates NBD, "We are extremely excited to introduce Pepper to our customers in the UAE. A truly remarkable innovation, Pepper brings in a fun, interactive element to the Emirate’s NBD banking experience. We expect it to be popular with not just our younger generation of customers but also those who are interested in interacting with an intelligent humanoid robot."
Posted by Veronica Silva Cusi, news correspondent
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About Emirates NBD:
Emirates NBD, based in Dubai, has more than 100 branches and 600 cash points across the UAE.
Published: Tuesday, September 20, 2016