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News : Emirates' New Contact Centre Takes Off
Manchester, UK, June 2015 -- Middle East airline Emirates, has opened its new European mult-ilingual customer contact centre near Manchester Airport.
The Dubai-based carrier has taken a 23,543 sq ft at Manchester Business Park, having relocated its 350-strong team from offices in nearby Wilmslow.
Its staff are drawn from 30 nations and handle customer service calls from across Europe in nine languages.
Karen Bell-Wright, senior vice-president (Retail & Contact Centre) and Laurie Berryman, Vice President UK, welcomed guests to the new office.
Bell-Wright said: "We’re pleased to open our new customer contact facility in a key region for our UK operation. We employ close to 400 people in Manchester, including our colleagues at Manchester Airport. At Emirates, we pride ourselves on our unparalleled customer service. This new site will provide our talented people the perfect work environment to offer our customers in Europe an excellent service throughout all stages of their journey with us.
"Manchester is the perfect location for our customer contact centre, as we are able to attract so many talented individuals with broad language skills from this multi-cultural city. Our staff speak fluently to our customers in nine different languages, including English, French, German, Italian and Spanish to name a few."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Track Resolution Times
More Editorial From Emirates Airlines
About Emirates Airlines:
One of the fastest growing airlines in the world. Currently flying to over 100 destinations and have 5 major Call Centers (NYC, Manchester, Melbourne, Dubai and Mumbai). We have more than 1,500 CC staff and an additional 90 retail offices.
Published: Thursday, June 25, 2015