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News : Emirates Opens New Customer Contact Centre in Budapest
Budapest, Hungary, Oct 28, 2014 -- Following the launch of its new daily service to Budapest, Emirates underpins its commitment to the Hungarian market with the opening of its second customer contact centre in Europe. The 300 seat facility in Budapest will support hundreds of local jobs.
The contact centre was officially opened by Laszlo Szabo - Deputy Minister and Parliamentary State Secretary - Ministry of Foreign Affairs and Trade and Thierry Antinori - Executive Vice President and Chief Commercial Officer at Emirates.
Acting as a European information hub, the purpose built centre in Budapest will utilise technology, in keeping with the airline's commitment to quality and customer service. With the capacity to handle over one million calls and emails in multiple languages, the spacious environment has a number of dedicated staff training rooms, a quiet area to rest and common lounge area.
"This is an important milestone in our bilateral relations, it clearly shows the strong ties and trust between our countries," said Laszlo Szabo - Deputy Minister and Parliamentary State Secretary - Ministry of Foreign Affairs and Trade. "In the last few years, the Hungarian government has created a financially stable business environment for FDI's, the opening of Emirates' new contact centre, is evidence of the commitment we are making towards Hungary's 'Opening to the East' foreign policy."
Emirates' new customer contact centre is linked virtually to the airline's six contact centres in Dubai, Manchester, Mumbai, New York, Melbourne and Guangzhou, creating a seamless customer experience and a broader base of employees to service our customers globally. Each contact centre staff member around the globe is inter-connected to create one large virtual centre that is managed centrally, with common standards, performance measures, and a team of consultants that work as one team.
The contact centre in Budapest will initially offer multiple languages including English, Hungarian, French, Italian and German, and will grow into a staff strength of 300. Emirates' six global contact centres have the capability of handling customer queries in 16 languages.
Posted by Veronica Silva Cusi, news correspondent
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About Emirates Airlines:
One of the fastest growing airlines in the world. Currently flying to over 100 destinations and have 5 major Call Centers (NYC, Manchester, Melbourne, Dubai and Mumbai). We have more than 1,500 CC staff and an additional 90 retail offices.
Published: Wednesday, October 29, 2014