News : Emirates Opens New Customer Contact Centre in Budapest

#contactcenterworld, @emirates
2018 Top Ranking Performers Present:
Budapest, Hungary, Oct 28, 2014 -- Following the launch of its new daily service to Budapest, Emirates underpins its commitment to the Hungarian market with the opening of its second customer contact centre in Europe. The 300 seat facility in Budapest will support hundreds of local jobs.
The contact centre was officially opened by Laszlo Szabo - Deputy Minister and Parliamentary State Secretary - Ministry of Foreign Affairs and Trade and Thierry Antinori - Executive Vice President and Chief Commercial Officer at Emirates.
Acting as a European information hub, the purpose built centre in Budapest will utilise technology, in keeping with the airline's commitment to quality and customer service. With the capacity to handle over one million calls and emails in multiple languages, the spacious environment has a number of dedicated staff training rooms, a quiet area to rest and common lounge area.
"This is an important milestone in our bilateral relations, it clearly shows the strong ties and trust between our countries," said Laszlo Szabo - Deputy Minister and Parliamentary State Secretary - Ministry of Foreign Affairs and Trade. "In the last few years, the Hungarian government has created a financially stable business environment for FDI's, the opening of Emirates' new contact centre, is evidence of the commitment we are making towards Hungary's 'Opening to the East' foreign policy."
CONTACT CENTER & CUSTOMER ENGAGEMENT
BEST PRACTICES
BERLIN - ORLANDO - MACAO
FIND OUT MORE!
Emirates' new customer contact centre is linked virtually to the airline's six contact centres in Dubai, Manchester, Mumbai, New York, Melbourne and Guangzhou, creating a seamless customer experience and a broader base of employees to service our customers globally. Each contact centre staff member around the globe is inter-connected to create one large virtual centre that is managed centrally, with common standards, performance measures, and a team of consultants that work as one team.
The contact centre in Budapest will initially offer multiple languages including English, Hungarian, French, Italian and German, and will grow into a staff strength of 300. Emirates' six global contact centres have the capability of handling customer queries in 16 languages.
#contactcenterworld, @emirates
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.zawya.com
Related Editorial
- Emirates' New Contact Centre Takes Off
- Emirates Now Offers 24/7 Social Media Customer Service
- British Airways Relocates Contact Centre to India, Restructure Operations in Ghana
- P&O Cruises and Cunard Create 38-strong Helpdesk Team
- DP World Sokhna Inaugurates New EGP 3m Customer Service Centre
- Hundreds of Manchester Call Centre Jobs Saved After British Airways Grounds Outsourcing Plans
More Editorial From Emirates Airlines
About Emirates Airlines:One of the fastest growing airlines in the world. Currently flying to over 100 destinations and have 5 major Call Centers (NYC, Manchester, Melbourne, Dubai and Mumbai). We have more than 1,500 CC staff and an additional 90 retail offices.
Published: Wednesday, October 29, 2014
Industry Suppliers | Get Listed |
![]() | Blue Ocean Contact Centers We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o... (view more) | |
![]() | Horizon Contact Centers Horizon is an on demand international Contact Center and (BPO) Company. | |
![]() | TTEC TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1... (view more) | |
Get Listed |