Little Rock, AK, USA, Dec 19, 2016 -- Windstream (NASDAQ: WIN), a provider of network communications, announced that contact center solutions provider Empereon Marketing has selected Windstream to provide Contact Center as a Service (CCaaS) and MPLS transport solutions.
Windstream worked with long-time channel partner City Communications on the solution. The City Communications team has worked with Empereon for 15 years, and it helped identify Empereon’s requirements and worked with Windstream to design the CCaaS and MPLS solution. City Communications will also provide day-to-day technical support for Empereon.
Bryan McRoberts, chief information officer at Empereon Marketing, said the company made the decision to utilize Windstream’s solutions when it realized that its call center growth model needed to change if it wanted to keep up with the company’s fast-moving clients.
"Windstream’s hosted environment means we can not only address the growth in all of our existing call centers, but we can literally stand up brand new call centers incredibly fast," McRoberts said. "We simply have to drop in a few redundant MPLS connections and we are up and running in a matter of weeks. As an example of this technology, we provisioned a brand new 1,200-seat call center in the span of less than six weeks, from start to finish. We don’t have to provision anything except our Cisco routers and SD WAN appliances; we literally just drop phones in and we are in business."
"I love that Windstream is essentially financing our growth with its ‘pay-as-you-grow’ cloud-based OPEX solution," McRoberts added. "We love the ability to scale quickly and to use Windstream resources rather than have to build our own infrastructure. In many ways, Windstream has become an extension of my internal IT department, and without them we would not have been able to meet the aggressive ramp-up timelines required by some of our newest customers."
#contactcenterworld, @windstream, @empereonconstar
Posted by Veronica Silva Cusi, news correspondent
About Windstream Enterprise:
Windstream Corp. is a leading provider of advanced network communications, including cloud computing and managed services, to businesses nationwide. The company also offers broadband, phone and digital TV services to consumers primarily in rural areas. Windstream has more than $6 billion in annual revenues and is listed on the S&P 500 index.
Empereon Marketing, LLC is a leading provider of comprehensive contact center solutions specializing in multi-media, customer-centric interactions. Representing companies nationwide, we develop customized solutions that increase customer satisfaction and loyalty, generate strategic advantage, and provide measurable value. A pioneer in call center services, Empereon’s experienced leadership team, highly trained staff, and leading technology offers our clients the power to connect to their customers through proactive customer communications.
Published: Tuesday, December 20, 2016
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