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News : Empirix Extends Voice Quality Testing and Monitoring Solution with Release of Hammer Ohm

#contactcenterworld, @Empirix

Boston, MA, USA, Sept. 2, 2020 -- Empirix(R) Inc., a provider in test automation and network and service performance monitoring, assurance and analytics, announced the release of Hammer Ohm™, an automated voice quality and customer experience test and monitoring solution for work-from-home environments.

Information technology teams have jurisdiction and control over corporate networks and infrastructures. But as cloud technologies continue to gain popularity, IT's footprint expands, enabling greater access to critical technologies from outside corporate walls and, therefore, the flexibility of working from anywhere. Although ISP networks have become an integral part of conducting business today, contact centers still lack the visibility they need to deliver a seamless end-to-end customer experience.

"Work-from-home environments pose a tremendous challenge for Contact Center Operations and Customer Experience teams," states Edoardo Rizzi, SVP of Product Management and Marketing at Empirix. "They are just as susceptible, if not more so, to quality issues as corporate networks. Poor connectivity, latency, voice quality issues, and even dropped calls cost companies billions in reduced productivity, lost sales, and customer churn each year. The financial impact of such issues cannot be ignored. Having visibility into these work-from-home environments makes it possible for teams to troubleshoot issues. A tool like Hammer Ohm has an immediate impact on the bottom line."

#contactcenterworld, @Empirix

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca


About Empirix:
Company LogoEmpirix has been solving testing and monitoring challenges for contact centers, helpdesks and communication networks since 1992. Our solutions help our clients reduce risk, accelerate technology time-to-market, maximize customer retention and reduce operating costs. Our flagship technologies, Hammer and Hammer Cloud Platform, are used by companies to enhance user experience. By simulating real-world communications, we test the end-to-end interoperability of network services and applications validating every function of your voice and data network. Hammer Cloud is a single cloud-based platform designed to accelerate release cycles by supporting the cross-functional testing needs of development, QA and operations teams, providing self-service testing and test case design for voice applications and contact center technologies and facilitates the adoption of DevOps practices with a shared script library and script porting across the software development lifecycle.
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Published: Thursday, September 3, 2020

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
PH: 1-720-362-5005
 

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