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#contactcenterworld, @Empirix
Boston, MA, USA, Jan. 21, 2021 -- Empirix(R), a provider in end-to-end test automation and network and service performance monitoring, assurance and analytics, announced that The Center for Excellence in Higher Education (CEHE) selected Empirix to validate the efficacy of their migration to Five9, an all-in-one cloud-native contact center solution, before go live.
CEHE is a non-profit educational institution that provides flexible, career-focused degree programs for nontraditional students. They were migrating their entire workforce to a work-from-home model and wanted assurance that their new Five9 contact center system was functioning as it should for remote workers.
Committed to excellence, Eric Juhlin, CEHE's CEO, mandated full end-to-end testing to confirm interoperability with the Five9 API, call routing into and out of the Five9 cloud to remote employees working from home, voice quality and connection stability.
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"This was the smoothest launch of ANY system deployment that I've been a part of," said Shane Triplett, Dialer Administrator of CEHE. "Historically, our testing efforts have been manual and produced inaccurate results that we didn't trust. Empirix finished their testing in the same amount of time it would have taken us to create a manual test plan."
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com
About Empirix:
Empirix has been solving testing and monitoring challenges for contact centers, helpdesks and communication networks since 1992. Our solutions help our clients reduce risk, accelerate technology time-to-market, maximize customer retention and reduce operating costs.
Our flagship technologies, Hammer and Hammer Cloud Platform, are used by companies to enhance user experience. By simulating real-world communications, we test the end-to-end interoperability of network services and applications validating every function of your voice and data network.
Hammer Cloud is a single cloud-based platform designed to accelerate release cycles by supporting the cross-functional testing needs of development, QA and operations teams, providing self-service testing and test case design for voice applications and contact center technologies and facilitates the adoption of DevOps practices with a shared script library and script porting across the software development lifecycle.
Published: Friday, January 22, 2021
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