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News : Empirix Helps CEHE Confidently Migrate to Five9 Cloud-Based Contact Center Software

#contactcenterworld, @Empirix

Boston, MA, USA, Jan. 21, 2021 -- Empirix(R), a provider in end-to-end test automation and network and service performance monitoring, assurance and analytics, announced that The Center for Excellence in Higher Education (CEHE) selected Empirix to validate the efficacy of their migration to Five9, an all-in-one cloud-native contact center solution, before go live.

CEHE is a non-profit educational institution that provides flexible, career-focused degree programs for nontraditional students. They were migrating their entire workforce to a work-from-home model and wanted assurance that their new Five9 contact center system was functioning as it should for remote workers.

Committed to excellence, Eric Juhlin, CEHE's CEO, mandated full end-to-end testing to confirm interoperability with the Five9 API, call routing into and out of the Five9 cloud to remote employees working from home, voice quality and connection stability.

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"This was the smoothest launch of ANY system deployment that I've been a part of," said Shane Triplett, Dialer Administrator of CEHE. "Historically, our testing efforts have been manual and produced inaccurate results that we didn't trust. Empirix finished their testing in the same amount of time it would have taken us to create a manual test plan."

#contactcenterworld, @Empirix

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Empirix:
Company LogoContact centers around the world rely on Empirix and its proven Hammer technology to guarantee optimal customer experience. Through automated end-to-end testing and assurance solutions, Empirix ensures its clients deliver high-quality communications across voice and digital channels. By design, Empirix solutions enable excellence in day-to-day operation and are trusted by over half of the Fortune 500
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Today's Tip of the Day - 5 Ways To Demotivate Staff

Read today's tip or listen to it on podcast.

Published: Friday, January 22, 2021

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2021 Buyers Guide Translation Services

 
1.) 
OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

*T...
(read more)

2.) 
Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
 

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