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News : Empirix Helps CEHE Confidently Migrate to Five9 Cloud-Based Contact Center Software

#contactcenterworld, @Empirix

Boston, MA, USA, Jan. 21, 2021 -- Empirix(R), a provider in end-to-end test automation and network and service performance monitoring, assurance and analytics, announced that The Center for Excellence in Higher Education (CEHE) selected Empirix to validate the efficacy of their migration to Five9, an all-in-one cloud-native contact center solution, before go live.

CEHE is a non-profit educational institution that provides flexible, career-focused degree programs for nontraditional students. They were migrating their entire workforce to a work-from-home model and wanted assurance that their new Five9 contact center system was functioning as it should for remote workers.

Committed to excellence, Eric Juhlin, CEHE's CEO, mandated full end-to-end testing to confirm interoperability with the Five9 API, call routing into and out of the Five9 cloud to remote employees working from home, voice quality and connection stability.

"This was the smoothest launch of ANY system deployment that I've been a part of," said Shane Triplett, Dialer Administrator of CEHE. "Historically, our testing efforts have been manual and produced inaccurate results that we didn't trust. Empirix finished their testing in the same amount of time it would have taken us to create a manual test plan."

#contactcenterworld, @Empirix

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Empirix:
Company LogoContact centers around the world rely on Empirix and its proven Hammer technology to guarantee optimal customer experience. Through automated end-to-end testing and assurance solutions, Empirix ensures its clients deliver high-quality communications across voice and digital channels. By design, Empirix solutions enable excellence in day-to-day operation and are trusted by over half of the Fortune 500
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Today's Tip of the Day - Disability Laws

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Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

 

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