News : Empirix Receives Avaya DevConnect Certification
#contactcenterworld, @empirix, @Avaya
Billerica, MA, USA, June 6, 2016 -- Empirix, Inc., a provider in contact center assurance and end-to-end network performance visibility, announced that it has received Avaya Dev Connect Certification for the Empirix Hammer Test Platform relative to the Avaya Aura architecture. This capability delivers key functional requirements for any organization or government service deploying secured communications.
This certification enables agencies to use Empirix test automation to most efficiently, accurately, and cost effectively simulate and test national and regional disaster scenarios, including encrypted communication performance, at high call volumes. This stress testing measures actual voice quality and adjunct systems, such as call recording, in order to ensure their viability in critical scenarios.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
Avaya Dev Connect Certification confirms that the Empirix Hammer Test Platform is able to successfully emulate Avaya phones using encrypted media and signaling across the new Aura SIPS architecture. The certification also confirms that the Hammer Test Platform is able to detect an Avaya Communication Manager service interruption and then seamlessly fail over to the Avaya ESS, behaving similarly to how actual Avaya phones operate in a disaster scenario.
"Empirix is pleased to deliver this critical functionality. Secured communications testing is a valuable capability that enables organizations to deploy with confidence, knowing that their implementations will work as designed—even in the event of a technological or environmental disaster," said Derek Podgorni Senior Director of Product Management.
#contactcenterworld, @empirix, @Avaya
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Learn Through Bad Experience
More Editorial From Empirix
Empirix is a source for test and monitoring solutions that measure, manage, and enhance the performance of Web and voice applications, contact centers and communications networks. Empirix delivers products and services that improve end-users’ Quality of Experience (QoE) while reducing development costs and improving time to market.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Tuesday, June 7, 2016
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected custom...
|Amazon Web Services|
Amazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these ser...
Eckoh is a global provider of Secure Payment and Customer Engagement solutions via our Eckoh Experience Portal as well as Third Party Support. We’ve an international client base and offices in the UK ...
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interact...