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Boston, MA, USA, May 28, 2020 - Empirix(R) Inc., a provider in test automation and network and service performance monitoring, assurance and analytics, announced the availability of new functionality in their Hammer Cloud Platform.
The need for flexible, self-service end-to-end testing has become even more critical as a result of the COVID-19 pandemic, which has, in a matter of months, forced millions of agents and workers worldwide to work remotely. This shift has led to a substantial change in network traffic patterns, creating capacity and reliability issues with firewalls, VPNs, SBCs, and home networks.
"Technical issues have a significant impact on customer experience and can cost companies billions of dollars," states Edoardo Rizzi, SVP of Product Management and Marketing at Empirix. "Enabling companies to execute end-to-end tests via the cloud gives them the flexibility they need to improve the quality of service and, therefore, customer experience."
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca
About Empirix:
Empirix has been solving testing and monitoring challenges for contact centers, helpdesks and communication networks since 1992. Our solutions help our clients reduce risk, accelerate technology time-to-market, maximize customer retention and reduce operating costs.
Our flagship technologies, Hammer and Hammer Cloud Platform, are used by companies to enhance user experience. By simulating real-world communications, we test the end-to-end interoperability of network services and applications validating every function of your voice and data network.
Hammer Cloud is a single cloud-based platform designed to accelerate release cycles by supporting the cross-functional testing needs of development, QA and operations teams, providing self-service testing and test case design for voice applications and contact center technologies and facilitates the adoption of DevOps practices with a shared script library and script porting across the software development lifecycle.
Published: Friday, May 29, 2020
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