Boston, MA, USA, May 28, 2020 - Empirix(R) Inc., a provider in test automation and network and service performance monitoring, assurance and analytics, announced the availability of new functionality in their Hammer Cloud Platform.
The need for flexible, self-service end-to-end testing has become even more critical as a result of the COVID-19 pandemic, which has, in a matter of months, forced millions of agents and workers worldwide to work remotely. This shift has led to a substantial change in network traffic patterns, creating capacity and reliability issues with firewalls, VPNs, SBCs, and home networks.
"Technical issues have a significant impact on customer experience and can cost companies billions of dollars," states Edoardo Rizzi, SVP of Product Management and Marketing at Empirix. "Enabling companies to execute end-to-end tests via the cloud gives them the flexibility they need to improve the quality of service and, therefore, customer experience."
#contactcenterworld, @Empirix
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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca
About Empirix:
Contact centers around the world rely on Empirix and its proven Hammer technology to guarantee optimal customer experience.
Through automated end-to-end testing and assurance solutions, Empirix ensures its clients deliver high-quality communications across voice and digital channels.
By design, Empirix solutions enable excellence in day-to-day operation and are trusted by over half of the Fortune 500
Published: Friday, May 29, 2020
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