Boston, MA, USA, May 28, 2020 - Empirix(R) Inc., a provider in test automation and network and service performance monitoring, assurance and analytics, announced the availability of new functionality in their Hammer Cloud Platform.
The need for flexible, self-service end-to-end testing has become even more critical as a result of the COVID-19 pandemic, which has, in a matter of months, forced millions of agents and workers worldwide to work remotely. This shift has led to a substantial change in network traffic patterns, creating capacity and reliability issues with firewalls, VPNs, SBCs, and home networks.
"Technical issues have a significant impact on customer experience and can cost companies billions of dollars," states Edoardo Rizzi, SVP of Product Management and Marketing at Empirix. "Enabling companies to execute end-to-end tests via the cloud gives them the flexibility they need to improve the quality of service and, therefore, customer experience."
Posted by Veronica Silva Cusi, news correspondent
Empirix is a source for test and monitoring solutions that measure, manage, and enhance the performance of Web and voice applications, contact centers and communications networks. Empirix delivers products and services that improve end-users’ Quality of Experience (QoE) while reducing development costs and improving time to market.
Published: Friday, May 29, 2020
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
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