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News : Empire Announces the Launch of Customer Care Solution
Shanghai, China, June 29, 2016 -- Empirix, Inc., a provider in end-to-end network performance visibility with the ability to analyze customer behaviors by application in real time, announced the launch of its Customer Care solution, a new addition to its Customer Experience Assurance (CEA) portfolio. The solution is designed for use by a service provider’s technical support staff, providing a simplified historical view of individual service experience for the entire customer base.
"As communication service providers (CSP) strive to create competitive differentiation based on superior customer experience, they are increasingly demanding software solutions that can empower customer facing departments such as customer care to quickly resolve service impacting issues. With the introduction of the Customer Care solution, Empirix is addressing this market demand and is well positioned to help accelerate CSPs’ Customer Experience Management (CEM) strategy." said John D’Anna, CEO of Empirix.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Set Customer Expectations
More Editorial From Empirix
Empirix is a source for test and monitoring solutions that measure, manage, and enhance the performance of Web and voice applications, contact centers and communications networks. Empirix delivers products and services that improve end-users’ Quality of Experience (QoE) while reducing development costs and improving time to market.
Published: Thursday, June 30, 2016