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News : Emplifi Service Cloud Further Extends Email Automation and Social Messenger Capabilities

#contactcenterworld

New York, NY, July 27, 2021 -- Emplifi, a unified customer experience platform, announced further innovations within its Service Cloud offering, with Email Virtual Assistant (EVA) and extended Social Messenger capabilities. Emplifi’s AI-based EVA reduces the time and cost associated with customer support via email, while Social Messenger capabilities provide convenience for consumers across multiple messaging applications.

"Consumer research reveals that brands should respond to customer emails within one hour,'' said Jeff Toister, President, Toister Performance Solutions. "Yet, contact center data shows that 62% of companies fail to respond at all, and when they do reply, the message is often delayed or fails to answer the customer’s question. Technology like EVA enables businesses to respond quickly and accurately at scale, so customer care agents can focus on more meaningful, satisfying communications with customers."

"Consumers expect speed and convenience when they interact with a business, and want to interact with where and when they want. That means care agents need smart tools to enable them to serve customers efficiently and swiftly across platforms," said Alex George, CPO, Emplifi. "With these extended Service Cloud capabilities, Emplifi is providing businesses with the tools they need to better serve their customers, while saving them time and money by automating and streamlining customer engagements across today’s key channels, email and social messaging."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Emplifi:
Company LogoEmplifi is the leading unified CX platform that brings marketing, care and commerce together to help businesses close the customer experience gap. More than 7,000 brands, including Delta Air Lines, Ford Motor Company and McDonalds, rely on Emplifi to provide their customers with outstanding experiences at every touchpoint.
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Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Wednesday, July 28, 2021

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2024 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

2.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

3.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

4.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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