News : EmployBridge Moves Several Hundred Agents to Talkdesk for Cloud Innovation
San Francisco, CA, USA, July 9, 2019 -- Talkdesk, the cloud contact center for enterprises, announced EmployBridge, an American industrial staffing company, selected Talkdesk to power its customer service operations. EmployBridge will move its customer service team of several hundred agents from a static cloud system to Talkdesk Enterprise Cloud Contact Center to leverage its rapid pace of innovation.
"Talkdesk is introducing new products to the market so quickly, our decision to future-proof our contact center with Talkdesk was clear," said Dale Sturgill, vice president, contact center operations, EmployBridge. "In moving to Talkdesk, we knew we would always be on the cutting edge of the customer service industry and have a true partner in helping us keep our commitment to offer the highest level of customer service."
EmployBridge is leveraging Talkdesk’s latest product release, Talkdesk Agent Assist, to help reduce human-assisted contacts while supporting a service level.
"Giving agents real-time suggested actions and removing the burden of tedious data entry will allow them to stay focused on the customer, instead of worrying about the technology," continued Sturgill. "Talkdesk Agent Assist is a game-changer for achieving our goal to reduce agent and customer effort while driving customer satisfaction."
"Talkdesk is pleased to support EmployBridge with our powerfully simple, seamlessly connected and endlessly adaptable contact center solutions," said Tiago Paiva, chief executive officer, Talkdesk. "Our intelligent cloud contact center allows Talkdesk to maintain our commitment to product innovation and empower enterprises to remain on the cutting edge and make customer experience their competitive advantage. That’s why hundreds of enterprises like EmployBridge are choosing Talkdesk over legacy on-premises and first-generation cloud solutions."
Posted by Veronica Silva Cusi, news correspondent
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Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
Published: Thursday, July 11, 2019
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