San Francisco, CA, USA, Aug, 2019 -- EmployBridge is an industrial staffing company in the U.S. Its foundation is built upon industry expertise and specialized staffing delivery model, which provides its customers with temporary associates in manufacturing, logistics, warehousing, contact centers, and more.
EmployBridge integrates Observe.AI with its contact center solution, Talkdesk Enterprise Cloud Contact Center, via Talkdesk AppConnect.
"We are excited to partner with Observe.AI to unlock insights into our Contact Center operations. These new insights will allow us to quickly create the optimal customer-facing support team delivering the highest level of service to our customers," said Dale Sturgill, VP of Customer Operations
"At Observe.AI, we are excited about the impact we can create for EmployBridge and their customers. Being the largest industrial staffing firm in the country, EmployBridge puts a massive emphasis on how customer interactions are managed and with Observe.AI, there is 100% visibility to every voice interaction," remarked Pete Lee, Global Head of Strategic Alliances at Observe.AI.
Posted by Veronica Silva Cusi, news correspondent
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
Observe.AI empowers support representatives in call centers worldwide to become Super Agents and provide exceptional, more human customer service experiences. Founded in 2017, Observe.AI is headquartered in Santa Clara, California with an office in Bangalore, India, and is funded by Nexus Venture Partners, Emergent Ventures and Y Combinator.
Published: Tuesday, August 27, 2019
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