News : Employees at Local Verizon Call Center Offered Buy Outs
Murfreesboro, TN, USA, Feb 2, 2015 – An official from Verizon Wireless confirmed the company offered buyouts to some of its employees nationwide, including 31 workers at the Murfreesboro call center.
"We are constantly looking for ways to run a more efficient business, and this current reallocation of resources impacts around 800 employees nationwide — about 1 percent of our total national workforce," said Karen M. Schulz, Verizon public relations for the Carolinas and Tennessee.
Schulz said the employees were "encouraged to review and apply for open positions in the company" and those who choose to seek employment elsewhere will be eligible for severance packages.
"The reallocation of resources will take effect Feb. 28, so employees have until that date to make decisions," Schulz said.
While Schulz wouldn't specifically address which department is affected by the cuts, she said the layoffs are designed to streamline the company's customer service.
"After significantly increasing staffing for our frontline customer-facing positions over the past year, this realignment provides an opportunity to be responsive to customers while being more operationally efficient," she said.
According to the Rutherford County Chamber of Commerce, the Verizon facility on River Rock Boulevard houses more than 1,000 employees who provide customer service. The call center opened in 2003.
The company employs about 2,500 workers across the state.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Complaint Management
More Editorial From Verizon
Meeting challenges of your extended enterprise: For enterprises and government agencies around the world, like yours, we are a provider of global IT, security, and communication solutions, with one of the world’s most connected IP networks. We combine our broad range of strategic solutions, services, and expertise to help some of the world's largest organizations - including 96% of the Fortune 1000 - and governments - meet the challenges of their increasingly extended enterprises.
Published: Wednesday, February 4, 2015