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News : Employees Reeling After Lay Off Notice at Web.com's New Glasgow Office

#contactcenterworld, @webdotcom

New Glasgow, N.S., Canada, Feb, 2019 -- Web.com, which in 2016 predicted it would hire 330 people at its New Glasgow office, has notified employees there of an impending round of layoffs.

"Not even the office managers even knew about it. The company just dropped it like a bomb," said one employee who did not want to be named.

"The office is in shambles."

Employees were first notified Friday, Feb. 1, via an email.

Web.com, which also has locations in Halifax and Yarmouth, employs about 130 people in New Glasgow.

The email does not say how many people will be affected, but, according to current employees, a department of 10 employees is expected to be let go by Feb. 15, with an additional 30 employees expected to go within the next six months. According to sources in the company, the Halifax and Yarmouth locations have not been affected.

In the email, Web.com chief executive officer Sharon Rowlands says that the company's streamlining of telesales has made some of those positions obsolete as the company undergoes "reorganization".

"This was part of a broader process to rebalance our organization by eliminating some positions that have become unnecessary due to reorganization and process changes," Brian Wright, corporate communications with Web.com told The News.

"Regardless of the scale, we recognize this is a difficult moment for everyone involved," wrote Wright. "We are offering individuals assistance in many forms during their transition period, and we thank them for their service."

"They actually told us that they wouldn’t be against us looking for other jobs," said another employee at the New Glasgow location. "Anybody who stays for the time are only promised two weeks of severance. It didn’t matter if they’d been working here since it started."

The company’s New Glasgow location has been opened since September 2016. Web.com has had locations in Nova Scotia since 2001.

Web.com is based out of Jacksonville, Florida. It provides a range of internet services for businesses looking to increase their presence online. The New Glasgow office serves as a customer and client support call-centre.

For New Glasgow employees who provide those service calls, there is a lot of uncertainty over who will be let go, and when it will happen.

"People aren’t really speaking because we don’t really know exactly whose been laid off," they said. "People weren’t given a time frame."

#contactcenterworld, @webdotcom

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.trurodaily.com


About Web.Com, Inc:
Company LogoWeb.com Group, Inc. is a provider of web services catering to small and medium-sized businesses. It is headquartered in Jacksonville, Florida.
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Today's Tip of the Day - Where Is The Problem?

Read today's tip or listen to it on podcast.

Published: Saturday, February 9, 2019

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2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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