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News : Employment Technologies Named Among Top Modeling, Simulation, and Training Companies

#contactcenterworld

Winter Park, FL, USA, Aug, 2021 -- Employment Technologies has once again been ranked alongside other top organizations in Orlando Business Journal’s recently-released 2021 list of Central Florida’s modeling, simulation, and training companies. The 2021 ranking marks the fifth consecutive year Employment Technologies has been included among the region’s leaders in this high-tech category.

Earlier this year, Employment Technologies was also named among Central Flroida’s leading technology companies by the Orlando Business Journal.

The 2021 modeling, simulation, and training list was compiled from leading companies throughout the six-county Central Florida region, including Brevard, Lake, Osceola, Orange, Seminole, and Volusia counties. The companies listed serve a variety of military, governmental, and commercial clientele throughout the U.S. and abroad.

"Employment Technologies remains on the leading edge, delivering immersive, high-tech talent assessment solutions to meet the ever-changing demands of today’s workplace," stated Joseph Sefcik, founder and president. "This year we have already debuted two new products, EASy Simulation(R) for Restaurant Managers and EASy Simulation(R) for Chat Agents. Both simulations enable businesses to keep pace with the evolving needs of their customers and to overcome business challenges influenced by the pandemic. Our inclusion in the Orlando Business Journal’s list is gratifying and reflects the hard work and expertise of our team."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: Employment Technologies


About Employment Technologies Corporation:
Company LogoEmployment Technologies is the pioneer and developer of simulation-based employment tools. With science and innovation, we create realistic, engaging, and accurate simulations to replace traditional employment tests. Our products are offered under the industry's widely recognized brand name, EASy Simulations®.
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Today's Tip of the Day - What Does Your Business Need?

Read today's tip or listen to it on podcast.

Published: Monday, August 16, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide Automation

 
1.) Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

2.) 
Auraya

EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.

Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
(read more)

3.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

4.) 
Cognigy

Cognigy is a global leader in Conversational AI Automation. Its platform, Cognigy.AI, enables enterprises to automate customer and employee communications using intelligent voice and chatbots

5.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)

6.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

7.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

8.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
 

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