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News : Employment Technologies Introduces the English Language Proficiency (ELP) Assessment

#contactcenterworld

Winter Park, FL, USA, Nov 1, 2021 -- Language competence is a critical skill for most jobs, and especially for positions that require a high level of customer interaction like contact center jobs and customer service roles. With rising consumer expectations and the increasing number of customer touchpoints, the ability for employees to clearly communicate in English has never been more important. To help businesses ensure that their teams effectively interact with English-speaking customers, Employment Technologies has introduced the English Language Proficiency (ELP) Assessment to evaluate job candidates’ English language competency.

"The ability to communicate clearly and effectively with English-speaking customers is critical to success in today’s multi-channel world," notes Joe LaTorre, Director of Innovation. "Customer service personnel serve at the forefront of one’s business, fielding complaints, solving problems, clarifying technical issues, and ensuring satisfaction at every point of the customer journey. Our ELP assessment measures not only verbal fluency, but also the ability to understand what the customer wants and needs. For businesses like banking, healthcare, contact centers, and insurance companies where discussion issues are often complex, the ELP Assessment is a particularly useful new tool."

English Language Proficiency Assessment can be administered on any smart device and provides secure, 24/7 access to easy-to-use reporting and tracking features. It is easy to combine with an organization’s current screening process or integrated with Employment Technologies’ award-winning Hire Confidence(R) Platform for a comprehensive, job-specific solution.

introduced the English Language Proficiency (ELP) Assessment

Posted by Veronica Silva Cusi, news correspondent
Source: Employment Technologies


About Employment Technologies Corporation:
Company LogoEmployment Technologies is the pioneer and developer of simulation-based employment tools. With science and innovation, we create realistic, engaging, and accurate simulations to replace traditional employment tests. Our products are offered under the industry's widely recognized brand name, EASy Simulations®.
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Today's Tip of the Day - Connectivity

Read today's tip or listen to it on podcast.

Published: Wednesday, November 3, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Chat
Chat, Synthetix’s multichannel live chat solution offers customer support in real-time, driving huge efficiencies.

When customers have complex queries that require human intervention, live chat proves far more efficient than traditional channels. Not only is it quicker and more convenient than waiting on hold to be dealt with, but with AI-powered features, it produces massive ROI.

With concurrent chat slots, a live key-press feed and AI-predictive suggestions that recommend articles in real-time, Synthetix Chat reduces average handling times by up to 50% compared to standard live chat.
 

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