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News : Employment Technologies Introduces the English Language Proficiency (ELP) Assessment

#contactcenterworld

Winter Park, FL, USA, Nov 1, 2021 -- Language competence is a critical skill for most jobs, and especially for positions that require a high level of customer interaction like contact center jobs and customer service roles. With rising consumer expectations and the increasing number of customer touchpoints, the ability for employees to clearly communicate in English has never been more important. To help businesses ensure that their teams effectively interact with English-speaking customers, Employment Technologies has introduced the English Language Proficiency (ELP) Assessment to evaluate job candidates’ English language competency.

"The ability to communicate clearly and effectively with English-speaking customers is critical to success in today’s multi-channel world," notes Joe LaTorre, Director of Innovation. "Customer service personnel serve at the forefront of one’s business, fielding complaints, solving problems, clarifying technical issues, and ensuring satisfaction at every point of the customer journey. Our ELP assessment measures not only verbal fluency, but also the ability to understand what the customer wants and needs. For businesses like banking, healthcare, contact centers, and insurance companies where discussion issues are often complex, the ELP Assessment is a particularly useful new tool."

English Language Proficiency Assessment can be administered on any smart device and provides secure, 24/7 access to easy-to-use reporting and tracking features. It is easy to combine with an organization’s current screening process or integrated with Employment Technologies’ award-winning Hire Confidence(R) Platform for a comprehensive, job-specific solution.

introduced the English Language Proficiency (ELP) Assessment

Posted by Veronica Silva Cusi, news correspondent
Source: Employment Technologies


About Employment Technologies Corporation:
Company LogoEmployment Technologies is the pioneer and developer of simulation-based employment tools. With science and innovation, we create realistic, engaging, and accurate simulations to replace traditional employment tests. Our products are offered under the industry's widely recognized brand name, EASy Simulations®.
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2024 Buyers Guide Automated Call Distributors

 
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Call Center Studio

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Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


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InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.
 

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