News : Empower Scores High in Customer Satisfaction
Dubai, United Arab Emirates, March 21, 2016 -- UAE-based Empower, a district cooling services provider, scored 84.4 per cent in overall customer satisfaction performance based on a recent 2015-2016 survey.
Conducted by the global information and measurement company, Nielsen, Empower’s latest customer satisfaction survey targeted samples of its 55,000 customers including master developers, end-users, and building owners.
"Our customer service principles are aligned with Dubai Plan 2021 perspectives. Our efforts aim at the six key themes of Dubai Plan, including - City of Happiness, Creative and Empowered People, An Inclusive an Cohesive Society, The Preferred Place to Live, Work and Visit; A Smart and Sustainable City, A Pivotal Hub in the Global Economy, and a Pioneering and Excellent Government. The scores we achieved in 2015-2016 reflect our drive in this regard," said Ahmad Bin Shafar, CEO of Empower.
"We are committed to provide continuous uninterrupted services based on highest international standards, in order to achieve customer satisfaction, and provide high-quality living experience which enhances Dubai’s position as the preferred place to live, work and visit."
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
The survey gauged customer perceptions on Empower’s customer service (CS) process; communication channels, effectiveness, satisfaction and priorities; operations and maintenance service; corporate social responsibility (CSR); events; complaints handling; overall quality of customer service; staff effectiveness and training requirements; billing and payments; environmental sustainability awareness; and quality of products and services.
"This survey aims to track the satisfaction level of our customers as part of Empower’s continuous attempt to enhance its customer-centric service approach and improve its customer experience as well as prioritising areas of improvement," said Bin Shafar.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Contact Center Newsletter
Published: Tuesday, March 22, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication ...
|Genex Infosys Limited|
Genex Infosys is managed by a group of young and dynamic people having extensive knowledge and global exposure in the field of BPO and IT services. Genex is the largest BPO Company in Bangladesh is an...