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News : Macorva's AI-powered Feedback Solutions Now Available on the Genesys AppFoundry

#contactcenterworld, @Genesys

Houston, TX, USA, Feb, 2024 - In an economy where exceptional experiences drive success, skilled agents play a crucial role in converting one-time buyers into brand loyalists. Macorva, a AI-powered employee and customer feedback solution provider, announced its solution Marcova Agent Insights is now available on the Genesys AppFoundry, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences.

Macorva Agent Insights seamlessly integrates with Genesys Cloud™ to reimagine how feedback is collected, analyzed, and acted upon. By leveraging AI, this solution delivers personalized, data-driven reports that empower agents and managers to enhance every customer experience.

#contactcenterworld, @Genesys

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Macorva:
Company LogoMacorva is revolutionizing the way businesses understand and improve their employee and customer experiences. Our comprehensive experience platform offers user-friendly solutions for performance management, employee feedback, and customer feedback. Macorva's proprietary Radiant AI technology simplifies the process of turning feedback into actionable insights and automates the creation of performance management reports, saving managers time and providing a holistic view of employee and customer experiences.
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About Genesys:
Company LogoGenesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
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Today's Tip of the Day - Make Self Service A Breeze

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Published: Thursday, February 29, 2024

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Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

 

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