Bethesda, MD, USA, March 23, 2020 -- Contact centers are expected to deliver quality customer experience all day, but there are tough times that impact the performance and business ROI severely. Such situations require businesses to have a continuity plan offering agents to operate from a home office. And the delay in this transit can impact the reputation of the company. So, the NovelVox has launched its Finesse Unified Mobile Agent (FUMA) app that not only ensures home office functionality but empowers agents to handle calls with the same efficiency as from on-floor solutions.
The app can be implemented within 24 hours allowing agents to receive calls via mobile, tablet or desktop without compromising on the call quality. The only requirement is of simple internet connection instead of a VPN. In addition to integrated call controls, the app features a phonebook for team coordination operating across the globe and team stats to monitor real-time performance.
NovelVox CEO, Amit Gandhi states, "We care for our customers, their employees and their customers too. To keep everyone safe and free businesses from limiting agents to operate from just office, and battle customer service complexity in a tough time, we offer Cisco Finesse Unified Mobile Agent App or access from a desktop with no need for VPN access. The high anxiety in the atmosphere shouts for a quick solution, so we are currently supporting 24 hours of implementation time. NovelVox is committed to serve during tough situations or technology limitations. we are working day and night to reduce the impact on the contact center as much as possible."
Posted by Veronica Silva Cusi, news correspondent
Established in 2008, NovelVox offers flexible Contact Center Unified Agent Desktops, Supervisor Desktops, Contact Center Wallboards, CTI Connectors, Agent Scripting Tools and other contact center applications for customers of all sizes, ranging from Enterprise Organizations to more dynamic customer-centric companies. These products support Cisco Finesse, Avaya and Genesys. NovelVox is a provider in the Contact Centre Desktop Agent space. It is accredited by Cisco as a Preferred Solution Provider. It has offices in India, UK, USA, KSA & UAE and it has clients in 80 plus countries. It provides industry-specific solutions in Healthcare, Government, Banking and Finance, Credit Unions, Retail & Telecom Contact Centers. NovelVox provides the Ready Integrations of your contact center application with all major CRM, ticketing software, bespoke applications, internal database or your legacy systems like Epic, Salesforce, Service Now, Microsoft Dynamics, Jack Henry, Symitar, Cerner, Zendesk, Tibco, Oracle, Citrix, Siebel, FIS, SAP, Fiserv etc. It offers exclusive agent desktop for Credit Unions. NovelVox’s Cisco Finesse Gadget Designer Studio is the only GUI based Cisco Gadget Designer tool that allows to create or edit agent desktop with a drag & drop designer Tool.
Published: Wednesday, March 25, 2020
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