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News : Enable Work from Home Mode for your Cisco Contact Center Agent with NovelVox Mobile App, 24-hour implementation

#contactcenterworld, @novelvox

Bethesda, MD, USA, March 23, 2020 -- Contact centers are expected to deliver quality customer experience all day, but there are tough times that impact the performance and business ROI severely. Such situations require businesses to have a continuity plan offering agents to operate from a home office. And the delay in this transit can impact the reputation of the company. So, the NovelVox has launched its Finesse Unified Mobile Agent (FUMA) app that not only ensures home office functionality but empowers agents to handle calls with the same efficiency as from on-floor solutions.

The app can be implemented within 24 hours allowing agents to receive calls via mobile, tablet or desktop without compromising on the call quality. The only requirement is of simple internet connection instead of a VPN. In addition to integrated call controls, the app features a phonebook for team coordination operating across the globe and team stats to monitor real-time performance.

NovelVox CEO, Amit Gandhi states, "We care for our customers, their employees and their customers too. To keep everyone safe and free businesses from limiting agents to operate from just office, and battle customer service complexity in a tough time, we offer Cisco Finesse Unified Mobile Agent App or access from a desktop with no need for VPN access. The high anxiety in the atmosphere shouts for a quick solution, so we are currently supporting 24 hours of implementation time. NovelVox is committed to serve during tough situations or technology limitations. we are working day and night to reduce the impact on the contact center as much as possible."

#contactcenterworld, @novelvox

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About NovelVox:
Company LogoEstablished in 2008, NovelVox offers flexible Contact Center Unified Agent Desktops, Supervisor Desktops, Contact Center Wallboards, CTI Connectors, Agent Scripting Tools and other contact center applications for customers of all sizes, ranging from Enterprise Organizations to more dynamic customer-centric companies. These products support Cisco Finesse, Avaya and Genesys. NovelVox is a provider in the Contact Centre Desktop Agent space. It is accredited by Cisco as a Preferred Solution Provider. It has offices in India, UK, USA, KSA & UAE and it has clients in 80 plus countries. It provides industry-specific solutions in Healthcare, Government, Banking and Finance, Credit Unions, Retail & Telecom Contact Centers. NovelVox provides the Ready Integrations of your contact center application with all major CRM, ticketing software, bespoke applications, internal database or your legacy systems like Epic, Salesforce, Service Now, Microsoft Dynamics, Jack Henry, Symitar, Cerner, Zendesk, Tibco, Oracle, Citrix, Siebel, FIS, SAP, Fiserv etc. It offers exclusive agent desktop for Credit Unions. NovelVox’s Cisco Finesse Gadget Designer Studio is the only GUI based Cisco Gadget Designer tool that allows to create or edit agent desktop with a drag & drop designer Tool.
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Today's Tip of the Day - Voice Mail Timeout!

Read today's tip or listen to it on podcast.

Published: Wednesday, March 25, 2020

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2020 Buyers Guide Knowledge Management

 
1.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

3.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

4.) 
Synthetix

Increase customer loyalty, drive revenue and boost customer lifetime value with the Synthetix suite of AI-powered integrated customer contact tools.

Synthetix was founded in 2001 and since then has become a leading innovator in creating multi-channel online customer service software. We are also known as one of the pioneers for AI-driven Virtual Agent technology, creating Virtual Agents for companies like the BBC, Vauxhall, and Ford, comparable to Siri, Cortana and Google Now, before they became the norm.

We believe that customer service across all customer touch-points should be simple, efficient and, above all, consistent. Our technology has assisted in reducing our clients’ inbound...
(read more)
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