#contactcenterworld, @enacomm
Tulsa, OK, USA, Jan. 19, 2021 -- Financial institutions’ need for modern technology that creates a convenient, secure customer experience went through the roof in 2020 due to the pandemic, which is forcing banks and credit unions to redouble their efforts to evolve and remain competitive. Thanks to a partnership announced between FinTech enablement company ENACOMM and BLM Technologies, a single-source provider of complete technology solutions, implementing technologies needed to adapt can now be a turn-key process for banks, credit unions, credit card and payment companies.
The ENACOMM-BLM Technologies partnership will allow BLM Technologies to equip its roster of financial institution customers with ENACOMM’s intelligent interactions solutions.
"BLM Technologies is dedicated to our customers – many of whom have trusted us for decades – by offering services and solutions that help them with the biggest business challenges," said John Tauer, vice president of sales at BLM Technologies. "Working alongside ENACOMM will help us stay true to our commitment with customer self-service solutions that will empower our financial services industry customers to gain competitive edge."
"BLM Technologies is trusted by numerous top-tier financial institutions thanks to their long track record of delivering innovative and complete solutions that position its customers for success in a digitally-demanding world," commented ENACOMM CEO Michael Boukadakis. "We’re thrilled to partner with BLM Technologies and together help more banks, credit unions, credit card and payment companies conquer the latest challenges ushered in by COVID-19."
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com
About Enacomm:
Enacomm is a leading provider of voice processing infrastructure, applications and services that optimize customer call interactions. It is part of a group of specialized companies focused on interactive voice and customer service solutions that, since 1986, has helped clients deploy customer self-service and assisted-service solutions that rapidly intake, automate and process high numbers of spoken, data or touch-tone requests.
Published: Thursday, January 21, 2021
1.) | CrankWheel CrankWheel Screen Sharing CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents. CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform. Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out. The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client. Features: - Screen sharing - Agents can hand control over to the client - Warm lead capture widget that alerts the sales team instantly of an intere... (read more) |
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