News : EndPoint Technologies and SmartAction Partner
Miramar Beach, FL, USA, June 12, 2017 -- SmartAction, a provider in artificial intelligence (AI) based solutions for customer self-service, and EndPoint Technologies, a specialty consulting firm focused on Medical Affairs in the life science industry, have formed a strategic partnership to expand the availability and utilization of AI-powered customer self-service technology solutions in the pharmaceutical and biotech industries.
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"Customer self-service powered by AI is transforming the call center as every day, companies discover they can automate voice and digital conversations they never thought possible," said SmartAction CEO Tom Lewis. "We’re excited to have partnered with EndPoint Technologies. They are a crucial partner in educating the pharmaceutical and biotech industries, and ultimately delivering these advanced solutions to them."
Joe Pierce, Founder of EndPoint, stated "EndPoint has extensive experience in medical information solutions and broad relationships in the industry, and SmartAction is the leader in new and innovative technology that will be a part of every medical information call center in the future. This is a partnership that will bring important, innovative technologies to the Medical Affairs industry. EndPoint continually searches for not only new technology solutions to add to our portfolio, but solutions that provide real value and return on investment for our clients. EndPoint is excited to be working with SmartAction to greatly expand the exposure and utilization of this necessary technology."
Posted by Veronica Silva Cusi,, news correspondent
Today's Tip of the Day - Implementation Is Not Magic!
About EndPoint Technologies:
EndPoint Technologies is dedicated to providing comprehensive technology and business consulting services to life science organizations. Specializing in Medical Affairs in pharmaceutical and biotech companies, EndPoint provides insight and assistance with the process of selecting and implementing new technology including strategic planning, requirement definition, project management, solutions evaluation, implementation, validation and training. EndPoint also has extensive experience in providing solutions around data privacy, helping companies become and remain compliant.
About SmartAction LLC:
SmartAction offers one-of-a-kind Artificial Intelligence (AI) voice self-service for businesses of all sizes. We use a cloud-based technology grounded in purpose-driven Artificial Intelligence that utilizes Natural Language speech capabilities as a means to complete self-service calls. Commonly used for providing customer service, our Intelligent Voice Automation technology allows companies to handle complex customer interactions with an intuitive, resourceful, and cognizant AI agent. In addition, SmartAction is a registered Visa and Mastercard service provider, PCI-DSS certified, and HIPAA compliant.
Published: Wednesday, June 14, 2017
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