News : Energisa Implements Cisco Unified Contact Center Solution
Sao Paulo, Brazil Jan 16, 2015 -- Energisa Group, a Brazilian energy distributor, has implemented Cisco Unified Contact Center solution to optimise its customer services.
The company deployed a set of Cisco´s solutions to integrate its communications channels, unifying telephone, e-mail, real-time chat and social networks applications.
The technology will improve Energisa´s service capacity.
Cisco Customer Collaboration architecture, including Cisco Unified Contact Center Enterprise, was used to provide intelligent contact routing, call treatment, and network-to-desktop computer telephony integration (CTI).
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Running Multiple Contact Centers
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Monday, January 19, 2015