News : EnergosbyT Plus Contact Center Migrates from Avaya to Noda Platform
Moscow, Russia, May, 2019 -- NODA, a Russian vendor of intelligent systems and services, and EnergosbyT Plus energy company (part of T Plus Group) have completed the project of implementing Noda Contact Center communication platform at the energy company’s contact center.
With NODA technologies, the upgraded contact center which handles customer calls in 13 geographically dispersed branches has automated the processing calls monthly, and its callers have received access to a convenient self-service tool.
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The growing load on its contact center had prompted EnergosbyT Plus to search for a new solution with enhanced functionality for handling debt, as well as voice self-services that would allow callers to submit meter readings. The company faced a choice: to expand the functionality of Avaya and Asterisk solutions already in use or migrate to a totally new platform. Finally, the company opted for a Russian solution—Noda Contact Center.
EnergosbyT Plus (part of T Plus Group) is a Russian energy supplier with regional branch offices across the Russian Federation. The company has the status of a default energy supplier, which means that it is obliged to provide electricity to any applying resident or corporate entity in the Sverdlovsk and Orenburg regions and the Udmurt Republic.
Posted by Veronica Silva Cusi, news correspondent
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Noda is a developer of software solutions for BPO and Captive call centers. Ever since 2001, the company has offered its specialized product designed for mid-level and major call centers: Noda Contact Center.
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