News : Concierge Contact Center Deploys Aspect Software
Phoenix, AZ, USA, May 5, 2015 -- Aspect Software, a provider of fully-integrated customer interaction management, workforce optimization, back-office and cloud solutions, announces that Concierge Contact Center deployed Zipwire for a complete omni-channel contact center solution in the Aspect Cloud. Concierge Contact Center, powered by TGM Consulting, provides live customer interaction management services to dentist offices, including staffing the front desk to make appointments, take messages, and convert calls into appointments around the clock.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
"The overall improvement in quality, reliability, and functionality of Aspect's Zipwire solution has without question helped us grow. Prior to our Zipwire deployment we didn't have the confidence to expand our contact center offerings because of the outages we encountered with our previous system. And since the reputation of Concierge Contact is everything to our business, we weren't willing to risk it," said Lynette Conway, Founder, Coach and Trainer at Concierge Contact Center.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Best Agent Award
More Editorial From Aspect Software
About Aspect Software:
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the globe conduct more than 125 million customer interactions using Aspect’s flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact.
About Concierge Contact Center:
Concierge Contact Center provides outsourced contact center services.
Published: Wednesday, May 6, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - m...