News : Concierge Contact Center Deploys Aspect Software
Phoenix, AZ, USA, May 5, 2015 -- Aspect Software, a provider of fully-integrated customer interaction management, workforce optimization, back-office and cloud solutions, announces that Concierge Contact Center deployed Zipwire for a complete omni-channel contact center solution in the Aspect Cloud. Concierge Contact Center, powered by TGM Consulting, provides live customer interaction management services to dentist offices, including staffing the front desk to make appointments, take messages, and convert calls into appointments around the clock.
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"The overall improvement in quality, reliability, and functionality of Aspect's Zipwire solution has without question helped us grow. Prior to our Zipwire deployment we didn't have the confidence to expand our contact center offerings because of the outages we encountered with our previous system. And since the reputation of Concierge Contact is everything to our business, we weren't willing to risk it," said Lynette Conway, Founder, Coach and Trainer at Concierge Contact Center.
Posted by Veronica Silva Cusi, news correspondent
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About Aspect Software:
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
About Concierge Contact Center:
Concierge Contact Center provides outsourced contact center services.
Published: Wednesday, May 6, 2015
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