News : Concierge Contact Center Deploys Aspect Software
Phoenix, AZ, USA, May 5, 2015 -- Aspect Software, a provider of fully-integrated customer interaction management, workforce optimization, back-office and cloud solutions, announces that Concierge Contact Center deployed Zipwire for a complete omni-channel contact center solution in the Aspect Cloud. Concierge Contact Center, powered by TGM Consulting, provides live customer interaction management services to dentist offices, including staffing the front desk to make appointments, take messages, and convert calls into appointments around the clock.
"The overall improvement in quality, reliability, and functionality of Aspect's Zipwire solution has without question helped us grow. Prior to our Zipwire deployment we didn't have the confidence to expand our contact center offerings because of the outages we encountered with our previous system. And since the reputation of Concierge Contact is everything to our business, we weren't willing to risk it," said Lynette Conway, Founder, Coach and Trainer at Concierge Contact Center.
Posted by Veronica Silva Cusi, news correspondent
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About Aspect Software:
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the globe conduct more than 125 million customer interactions using Aspect’s flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact.
About Concierge Contact Center:
Concierge Contact Center provides outsourced contact center services.
Published: Wednesday, May 6, 2015