#contactcenterworld, @GliaInc, @engageware
Tewksbury, MA, USA, Oct 26, 2021 -- Engageware (formerly TimeTrade SilverCloud), a provider of customer engagement solutions, and Glia, a provider of Digital Customer Service, announced integration of their solutions to support financial institutions’ ability to provide more comprehensive customer engagement and support in the digital domain. In a few simple clicks, financial institutions can now easily access the Engageware solution in the Glia operator dashboard without the need for technical resources.
"Like Glia, we are committed to equipping financial institutions with the solutions needed to effectively and productively engage with customers while reducing cost to serve," said Bill Clark, CEO of Engageware. "This integration further demonstrates our commitment to partnering with best-of-breed providers to ensure our customers have access to the technology and expertise required to succeed in today’s digitally engaged society. Today’s customers expect a seamless experience and exceptional, timely support whether delivered through digital channels, in-branch or the call center."
"Consumers expect their financial institutions to deliver quick, convenient service and support, no matter the time or place," said Dan Michaeli, CEO and co-founder of Glia. "By leveraging Engageware’s domain expertise within our sophisticated Digital Customer Service platform, institutions can empower their customers to self-serve when possible and easily connect with a live agent when needed, all without ever being forced to leave the digital domain. This modern approach to customer service creates a unique advantage for institutions in an increasingly competitive marketplace."
Posted by Veronica Silva Cusi, news correspondent
Glia provides digital customer service technology that is reinventing how businesses support clients online. Glia's solution enriches customer touchpoints on web, mobile, or phone calls with communication choices (from messaging to video chat), on-screen collaboration, and AI-enabled personalized experiences. Banks, Credit Unions, Insurers and Fortune 500 enterprises use Glia today to quickly maximize customer satisfaction, decrease handle times, and improve conversions. Headquartered in New York City, Glia is backed by leading venture capital investors.
Engageware provides technology and expert know-how to help organizations better engage their customers.
Published: Thursday, October 28, 2021
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