Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

News : Enghouse Integrates with Microsoft Teams for Contact Center

#contactcenterworld, @Microsoft

Markham, ON, Canada, March 31, 2020 -- Enghouse Systems Limited (TSX:ENGH) is participating in the Microsoft Teams Connected Contact Center certification program and now offers cloud and on-premise contact center options for Microsoft Teams.

For customers deploying Teams, Enghouse Interactive offers Enghouse Cloud, which provides Contact Center as a Service (CCaaS), and Enghouse Interactive Communications Center (CC) V11.0, which supports on-premise or private cloud deployment options.

"I'm proud of our strong and successful relationship with Microsoft," said Vincent Mifsud, President of Enghouse. "We've been on a journey with them for more than a decade, integrating to their solutions through Lync and then Skype for Business. Now, our integration to Microsoft Teams takes this up to a new level, helping Enghouse and Microsoft enhance the game for contact centers."

....NOTE - content continues below this message

INVITATION
We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE

....CONTENT CONTINUED BELOW

Mr. Mifsud noted that the application of the Enghouse Interactive product with Microsoft Teams is a key step in the evolution of the truly collaborative contact center, combining the strength of interaction management with the ability to leverage the best resources – information and people – to optimize the customer experience. Now agents can leverage intelligent coaching, shared knowledge and experts across the business.

"Enghouse Interactive can help deliver all this, working in conjunction with Microsoft," said Mr. Mifsud. "As a longstanding partner for development of Microsoft-integrated solutions, we offer well-defined migration paths to Microsoft Teams for contact centers on Skype for Business or any legacy PBX."

"Enghouse Interactive is a longstanding partner of Microsoft," said Andrew Bybee, Principal Group Program Manager, Microsoft Calling and Meeting Ecosystem at Microsoft Corp. "We're pleased that they have announced availability of Microsoft Teams voice-integrated solutions. We look forward to helping our joint customers benefit from Teams in contact center environments and build on the power of teamwork with Microsoft 365 to transform and maximize their customer experience."

#contactcenterworld, @Microsoft

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca

About Enghouse Systems Limited:
Enghouse Systems Limited is a leading global provider of enterprise software solutions serving a variety of vertical markets. Its strategy is to build a large diverse enterprise software company through strategic acquisitions and managed growth. Enghouse shares are listed on the Toronto Stock Exchange (TSX: ESL).

About Microsoft:
At Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.