Toronto, ON, Canada, Oct, 2020 -- Enghouse Interactive, Americas (EIA), a division of Enghouse Systems Limited (TSX: ENGH), announced it has earned ISO 27001 Certification.
EIA's Security Management System has passed stringent audits and requirements designed to implement best practices for securing sensitive customer data housed in its public cloud (CCaaS) and private cloud Contact Center solutions. This accreditation consolidates alignment with customer requirements, enhances management processes and enables integration with Enghouse's corporate risk strategies, resulting in fewer incidents and service disruptions.
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"We take the security and protection of our customers' sensitive customer data very seriously, especially once it leaves the confines of our customer's premises and is hosted on a remote server in the cloud," said David Thomas, Managing Director, Enghouse Interactive, Americas. "By obtaining ISO 27001 Certification we are ascribing to the highest standard of data security, designed to give our customers additional peace of mind. Our customers deserve and expect this from us and we are proud to meet those expectations."
This certification, however, is only the first step in a journey that involves ongoing audits to ensure certification standards are maintained. Adds Mr. Thomas, "This isn't just a one-time thing for us…it's now part of our DNA."
Posted by Veronica Silva Cusi, news correspondent
About Enghouse Interactive:
Enghouse Interactive’s integrated suite of solutions includes omni-channel contact center, self-service, attendant operator consoles and workforce optimization. This portfolio places us in a position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements. We have over 25 years’ experience developing solutions that enable organizations to leverage existing contact center technology and applications, overlaying additional functionality and enabling the contact center to flex with demand.
Published: Monday, October 26, 2020
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