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News : Enghouse Interactive, Americas Earns ISO 27001 Certification

#contactcenterworld, @cosmocom, @EnghouseInterac

Toronto, ON, Canada, Oct, 2020 -- Enghouse Interactive, Americas (EIA), a division of Enghouse Systems Limited (TSX: ENGH), announced it has earned ISO 27001 Certification.

EIA's Security Management System has passed stringent audits and requirements designed to implement best practices for securing sensitive customer data housed in its public cloud (CCaaS) and private cloud Contact Center solutions. This accreditation consolidates alignment with customer requirements, enhances management processes and enables integration with Enghouse's corporate risk strategies, resulting in fewer incidents and service disruptions.

"We take the security and protection of our customers' sensitive customer data very seriously, especially once it leaves the confines of our customer's premises and is hosted on a remote server in the cloud," said David Thomas, Managing Director, Enghouse Interactive, Americas. "By obtaining ISO 27001 Certification we are ascribing to the highest standard of data security, designed to give our customers additional peace of mind. Our customers deserve and expect this from us and we are proud to meet those expectations."

This certification, however, is only the first step in a journey that involves ongoing audits to ensure certification standards are maintained. Adds Mr. Thomas, "This isn't just a one-time thing for us…it's now part of our DNA."

#contactcenterworld, @cosmocom, @EnghouseInterac

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca


About Enghouse Interactive:
Company LogoEnghouse Interactive’s integrated suite of solutions includes omni-channel contact center, self-service, attendant operator consoles and workforce optimization. This portfolio places us in a position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements. We have over 25 years’ experience developing solutions that enable organizations to leverage existing contact center technology and applications, overlaying additional functionality and enabling the contact center to flex with demand.
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Today's Tip of the Day - Act On Your Customer Intelligence

Read today's tip or listen to it on podcast.

Published: Monday, October 26, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390
 

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Join Calabrio May 5th at 10am GMT in our first annual CX quiz that tests—and rewards—your expertise in arguably the most important aim of contact centres. 1 hour + 16 questions + multiple discussions = An unforgettable experience. You and your fellow... Read More...
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