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News : Enghouse Interactive Solutions Certified for Skype for Business Server 2015
Toronto, ON, Canada, July 11, 2016 -- Enghouse Interactive announced that Enghouse Interactive's contact center and attendant console solutions, Attendant Console 2016 and Communications Center 2016, are certified for Skype for Business.
As a Microsoft Gold Partner, Enghouse Interactive works diligently with Microsoft engineers, to align its portfolio with Skype for Business development and customer needs.
"We are pleased to see Enghouse Interactive certify their Attendant Console 2016 and Communications Center 2016 for Skype for Business Server 2015 and extend the communication experience for organizations to achieve more," said Andrew Bybee, Principal Group Product Manager for Skype.
The Enghouse Interactive Attendant Console for Skype for Business combines an intuitive call handling interface with Skype for Business' unified communications (UC) capabilities. Real time presence and calendar information, coupled with Active Directory integration, provides effective call control, line usage, improved failover, and empowers operators with the tools to identify, prioritize and route calls quickly and professionally.
"Working so closely with Microsoft and having this kind of success with system integration and value add reseller partners signifies our commitment to the Microsoft Partner Community," said Enghouse Interactive President, Americas, Ernie Wallerstein.
Posted by Veronica Silva Cusi, news correspondent
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About Enghouse Interactive:
Enghouse Interactive’s integrated suite of solutions includes multi-channel contact center, self-service, attendant operator consoles and workforce optimization. This wide portfolio places us in the unique position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements.
At Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
Published: Tuesday, July 12, 2016