News : Enghouse Interactive CRM Connecter 1.0 Achieves Certified Integration With SAP
Phoenix, AZ, USA, April 9, 2015 -- Enghouse Interactive (EI) announces that its CRM Connecter 1.0 solution has achieved certified integration with SAP(R) CRM 7.0 EHP1.
Enghouse Interactive CRM Connecter 1.0 snaps right into SAP CRM infrastructure, and provides contact center agents using Enghouse Interactive contact center solutions, such as Enghouse Interactive Communications Center (EICC), with a 360-degree view of a patron's history and critical data, which they can use to deliver a better customer experience -- all from a single user interface.
"We are delighted to announce the successful achievement of SAP certification for EI CRM Connecter 1.0," said Enghouse Interactive Vice President of Product Management, John Cray. "The ability of CRM Connecter to leverage the business potential of assets provided by solutions from SAP and other vendors will prove highly beneficial to current and future customer engagements."
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
In addition, Enghouse Interactive has joined the SAP PartnerEdge(R) program as an SAP software solution and technology partner. Through the program, partners work closely with SAP to develop and certify the technical integration of their solutions with SAP software. Integrated partner applications extend, complement and add value to SAP solutions, thereby helping mutual customers more successfully meet business needs and drive strong results.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Best Agent Award
More Editorial From Enghouse Interactive
About Enghouse Interactive:
Enghouse Interactive’s integrated suite of solutions includes multi-channel contact center, self-service, attendant operator consoles and workforce optimization. This wide portfolio places us in the unique position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements.
SAP is the world's largest business software company – with more than 48,500 employees at sales and development locations in more than 50 countries worldwide.
Published: Friday, April 10, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Everest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing...
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing inno...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...