News : Enghouse Interactive CRM Connecter 1.0 Achieves Certified Integration With SAP
Phoenix, AZ, USA, April 9, 2015 -- Enghouse Interactive (EI) announces that its CRM Connecter 1.0 solution has achieved certified integration with SAP(R) CRM 7.0 EHP1.
Enghouse Interactive CRM Connecter 1.0 snaps right into SAP CRM infrastructure, and provides contact center agents using Enghouse Interactive contact center solutions, such as Enghouse Interactive Communications Center (EICC), with a 360-degree view of a patron's history and critical data, which they can use to deliver a better customer experience -- all from a single user interface.
"We are delighted to announce the successful achievement of SAP certification for EI CRM Connecter 1.0," said Enghouse Interactive Vice President of Product Management, John Cray. "The ability of CRM Connecter to leverage the business potential of assets provided by solutions from SAP and other vendors will prove highly beneficial to current and future customer engagements."
In addition, Enghouse Interactive has joined the SAP PartnerEdge(R) program as an SAP software solution and technology partner. Through the program, partners work closely with SAP to develop and certify the technical integration of their solutions with SAP software. Integrated partner applications extend, complement and add value to SAP solutions, thereby helping mutual customers more successfully meet business needs and drive strong results.
Posted by Veronica Silva Cusi, news correspondent
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About Enghouse Interactive:
Enghouse Interactive’s integrated suite of solutions includes multi-channel contact center, self-service, attendant operator consoles and workforce optimization. This wide portfolio places us in the unique position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements.
SAP is the world's largest business software company – with more than 48,500 employees at sales and development locations in more than 50 countries worldwide.
Published: Friday, April 10, 2015