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News : Enghouse Interactive Delivers Customer Engagement With Product Launch
Enghouse Interactive, developer of unified communications, quality management and contact centre solutions, has announced the launch of Mobile IVR Navigator. This new mobile app visually navigates customers through an organisation’s customer service options, effectively creating an IVR-like experience. The new framework makes mobile apps extremely easy to create and deploy, reducing costs, customer effort and frustration.
Enghouse Interactive Communication Portal, the Mobile IVR Navigator takes a standard voice IVR workflow and presents it visually to the mobile phone user via their screen. This enables customers to see the menus and prompts instantly rather than having to wait to hear them, allowing them to tap their way quickly through the menu levels, thereby reducing the overall interaction cycle time.
Mobile IVR Navigator further reduces customer call times by capturing key information prior to any actual engagement between agent and caller and by allowing the caller and agent to share documents and pictures prior to this stage of the process.
Mobile IVR Navigator can be seamlessly integrated into the customer’s business environment and features enhanced integration, in particular with back office systems. While it can be sold as a standalone solution, if required, the application can also be tightly integrated into the broader Enghouse Interactive contact centre suite.
Today's Tip of the Day - Involve Staff
More Editorial From Enghouse Interactive
About Enghouse Interactive:
Enghouse Interactive’s integrated suite of solutions includes multi-channel contact center, self-service, attendant operator consoles and workforce optimization. This wide portfolio places us in the unique position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements.
Published: Thursday, November 6, 2014