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News : Enghouse Interactive Enhances its Cloud-based Platform
Phoenix, AZ, Feb 12, 2014 -- Enghouse Interactive, developer of unified communications and call center solutions, announces the delivery of version 6.1.2 of its Enghouse Contact Center Service Provider or CCSP (formerly CosmoCall Universe), a platform that enables Cloud based contact center applications. The platform is used worldwide by contact center service providers, business process outsourcers and large enterprises that need to host disparate contact centers in the Cloud for various divisions.
CCSP is an all-in-one virtual contact center suite that includes multi-channel IP ACD with Universal Queuing, self-service via Interactive Voice Response (IVR), CTI, predictive outbound dialing, multimedia recording, administrative tools, and advanced integration capabilities. CCSP supports all customer communication channels, including telephone, email, video, web chat, web voice, web collaboration and voicemail on high capacity, high availability, carrier-grade hosting platforms with its multi-tenant architecture.
With this release, Enghouse Interactive delivers a robust Cloud solution to enable its contact center service provider partners to deliver greater value and superior solutions to their customers worldwide.
Posted by Veronica Silva Cusi, news correspondent
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About Enghouse Interactive:
Enghouse Interactive’s integrated suite of solutions includes multi-channel contact center, self-service, attendant operator consoles and workforce optimization. This wide portfolio places us in the unique position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements.
Published: Friday, February 14, 2014