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News : Enghouse Interactive Enhances Outbound Dialer Solution
Phoenix, Arizona, March 26, 2014 -- Enghouse Interactive, developer of a comprehensive portfolio of unified communications and call center solutions, has added to its portfolio Cloud and premise based outbound dialing and messaging solutions.
Enghouse Interactive’s outbound communication solution is based on dialing and messaging technology that has been serving the Accounts Receivable Management (ARM) market. The solution includes a enterprise suite well-suited for on-site and private Cloud deployments, as well as a services offering in a public Cloud configuration.
"Outbound communication continues to experience tremendous growth in the contact center space across industries," said Christoph Mosing, President of North America for Enghouse Interactive. "In response, we continue to expand and increase our industry-leading solutions to enhance outbound dialing and messaging related business processes for our customers worldwide."
Posted by Veronica Silva Cusi, news correspondent
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About Enghouse Interactive:
Enghouse Interactive’s integrated suite of solutions includes multi-channel contact center, self-service, attendant operator consoles and workforce optimization. This wide portfolio places us in the unique position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements.
Published: Thursday, March 27, 2014